Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Chris Hall

Palm Bay,FL

Summary

Enterprising Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Seasoned Manager with 20 years of extensive retail and management experience. Efficient and industrious individual dedicated to optimizing customer satisfaction. Recognized for commitment to reversing any downward trends with training programs and team support.

Overview

31
31
years of professional experience

Work History

Retail Department Manager

Lowes Home Improvment
Rockledge, FL
01.2017 - 02.2022
  • Managed multi million dollar department with exceeding sales goals for the last 5 years
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Analyzed and interpreted store trends to facilitate planning.
  • Communicated with managers of other departments to maintain transparency.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs

Retail Sales Specialist

Lowes Home Improvment
Titersville, FL
02.2014 - 01.2017
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Exceeded quarterly sales goals by 30%.
  • Drove team revenue totals by bringing in top sales numbers.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Drafted, finalized and submitted paperwork to complete sales.
  • Accepted and processed customer payments and balanced receipts and cash.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Demonstrated product features, answered questions and persuasively overcame objections.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Provided first-rate service to all customers and potential customers.
  • Motivated and trained 20 team members to meet and exceed sales goals through positive reinforcement.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Handled in-store purchase payment processing with cash and credit cards.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Issued receipts and processed refunds, credits or exchanges.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Conducted ongoing staff development to help employees achieve growth within job roles.

Installer

Don Hall Installations
, Ohio
08.1999 - 09.2014
  • Utilized knowledge of carpentry and general construction to complete attractive finish work.
  • Maintained relationships with customers to better understand needs and uphold standards of service.
  • Laid out materials and system components to prepare for installation.
  • Maintained schedule of appointments with eye for both quality and speed of service.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Consulted with customers to assess needs and propose optimal solutions.

Business Owner/Operator

Big Red's Pizza & Subs
Utica, OH
10.2005 - 10.2013
  • Grew business aver 500% thru creative promotions and top customer service
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Monitored staff performance, providing final-say assessment over inquiries.
  • Led screening, hiring and staff scheduling to maintain compliance with group goals.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Built and deployed operational procedures, training programs and administrative systems to handle needs.
  • Input income and expense details into database to track business finances and address variances.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.

Education

Degree - Home Inspection

Hondros College of Business
Westerville, OH
02.2002

Degree - Real Estate

Hondros College of Business
Westerville, OH
02.1994

High School Diploma -

Johnstown High School
Johnstown, OH
1992

Skills

  • Team Building and Motivation
  • Decision Making
  • Financial Recordkeeping
  • Delegation and Supervision
  • Inventory Management
  • Scheduling and Time-Tracking
  • Recruitment and Training
  • Implementing Pricing Strategies
  • Health and Safety Procedures
  • Cash Handling and Reconciliation
  • Handling Complaints and Inquiries
  • Staff Coaching and Training
  • Retail Operations
  • Product Sales

Timeline

Retail Department Manager

Lowes Home Improvment
01.2017 - 02.2022

Retail Sales Specialist

Lowes Home Improvment
02.2014 - 01.2017

Business Owner/Operator

Big Red's Pizza & Subs
10.2005 - 10.2013

Installer

Don Hall Installations
08.1999 - 09.2014

Degree - Home Inspection

Hondros College of Business

Degree - Real Estate

Hondros College of Business

High School Diploma -

Johnstown High School

Similar Profiles

CREATE PROFILE
Chris Hall