Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline

CHRIS HALL

Tacoma,WA.
Every problem is a gift—without problems we would not grow.
Tony Robbins

Summary

More than 25 years of customer service experience Three years as an intermodal dispatcher Extremely productive in a high volume, high stress environment Excellent written and verbal communication skills with an eye for detail Strong interpersonal and communication skills with an ability to work effectively with a diverse range of individuals, teams, managers, supervisors, and external customers Proficient in MS Office, NAV, Profit Tools, Trinium, Truckmate & AS400 Self-starter with a can-do attitude Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

NATIONAL FROZEN FOODS CO
Renton, WA
02.2020 - Current
  • Responds to inquiries through phone and email with customers about company’s products or services
  • Works as liaison between production, quality assurance, warehousing, shipping companies and customer on order, pricing and product related issues
  • Navigates multiple systems and web applications easily and proficiently while engaged in inbound telephone calls
  • Manages analyzing, explaining and answering internal and external customer questions, requests and resolving their product and service concerns efficiently and professionally
  • Accountable for interfacing with production planning, quality assurance, and warehouses to ensure inventory availability to meet current and projected customer’s needs
  • Identify and resolve customer shipment issues and distribution related concerns
  • Set up new customers and brokers in order management system
  • Update orders for vendor managed accounts using customer order management systems, in addition to internal order management system
  • Develops working knowledge of department business practices
  • Identifies business and system process improvement opportunities.

CUSTOMER SERVICE REPRESENTATIVE

Maersk Distribution
Sumner, WA
07.2019 - 02.2020
  • Maintain positive, empathetic and professional attitude toward customers at all times
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Acknowledging and resolving customer complaints
  • Processing orders, forms, applications, and requests
  • Keeping records of customer interactions, transactions, comments and complaints
  • Communicating and coordinating with colleagues as necessary
  • Provide customer satisfaction and professional customer support 100% of time
  • Ensure customer service requirements are met if not exceeded
  • Make sure containers are worked within customers guidelines
  • Recognized for superior customer service by customer and team members

CUSTOMER SERVICE REPRESENTATIVE

RoadOne IntermodaLogistics
Fife, WA
03.2018 - 06.2019
  • Trace containers at area terminals to verify what was delivered previous day
  • Trace vessels to see if there have been any ETA updates
  • Notify customers of available containers
  • Work with dispatch team to verify loads will be delivered as scheduled
  • Enter orders into company system
  • Check email for new customer orders or correspondences from customers
  • Address any customer or potential customer emails
  • Send customers updates daily
  • Send summary of deliveries to customers at end of day
  • Maintain good working relationship with customers and area terminals
  • Keep customers updated with daily delivery goals
  • Maintain various reports for customers

DISPATCHER / DATA ENTRY

PS&L
Puyallup, WA
05.2017 - 03.2018
  • Follow up with 10 drivers from dispatches from previous day
  • Audit driver logs from previous day
  • Enter driver hours into Paychex
  • Log driver hours to ensure driver isn’t working more that allotted hours per week. Audit terminal reports ensuring drivers have picked up and returned containers to terminals as assigned
  • Order entry
  • Pre-dispatch for following day
  • Check on drivers throughout day to make sure are on schedule

DISPATCHER / DATA ENTRY

Mitco Global
Auburn, WA
12.2014 - 04.2017
  • Scheduled 25 drivers to pick up or deliver loads to customers or vendors
  • Update yard checklist making sure every containers status is updated and accurate
  • Go through email, answering customer inquiries about their orders
  • Print out and enter orders into Trinium ensuring accuracy of order
  • Trace containers for availability at port terminals
  • Call and or email customers to schedule delivery of containers
  • Driver payroll (scan all documentation and approve pay for drivers, as well as deducting for insurance and fuel)
  • Train new drivers how to fill out paperwork and to use mobilecomm for electronic dispatching
  • Enter drivers’ payroll into weekly payroll spreadsheet assuring deductions and pay match Trinium
  • Dispatch and assist drivers as needed.

PAYROLL CLERK

California Multimodal Inc, CMI
Sumner, WA
10.2012 - 12.2014
  • Audit over 100 drivers daily manifest, matching interchanges, BOL’s & POD’s are recorded accurately onto manifest
  • Scan all drivers’ documentation into Trinium (trucking software)
  • Pay truck drivers based on what is recorded and verified on daily manifest
  • Record driver’s standby time onto monthly spreadsheet, then transfer to Trinium for drivers’ weekly pay.

DATA / ORDER ENTRY CLERK

Puget Sound International
Fife, WA
03.2012 - 09.2012
  • Monitored container vessels for import containers to be picked up from area ports for dispatch to order delivery of containers
  • Printed and entered delivery orders into TruckMate, verifying delivery rates and appropriate charges
  • Prepared and printed bill of ladings for truck drivers
  • Sorted and filed driver paperwork electronically and physically to company and third party external servers
  • Maintained container status with TruckMate and advised customers of container status and expected arrival to their location.
  • Completed accurate order entry and data verification.
  • Communicated with customers to answer questions and perform account maintenance.
  • Documented shipping information for orders and tracked packages when necessary.
  • Examined orders to confirm accuracy, completeness and adherence to customer requirements.
  • Processed customer orders in line with established policies and procedures.
  • Assisted customers by providing tracking information and resolving shipping or merchandise issues.
  • Input order information into system and updated customer accounts to document and track customer orders.
  • Communicated with customers to address order inquiries, changes and cancellations.
  • Provided regular updates to customers regarding orders to maintain transparency and customer trust.
  • Monitored and tracked inventory to achieve prompt order fulfillment.

CUSTOMER SERVICE REPRESENTATIVE

Expeditors International
Sumner, WA
06.2008 - 04.2011
  • Closely worked with onsite customer representatives to build and route up to 30 shipments daily to 12 regional support centers throughout United States
  • Created loan plans for two warehouses comprising 750,000 square feet and 8000 SKU’s
  • Collaborated with managers and supervisors on daily basis to determine shipment priority
  • Effectively dispatched and coordinated warehouse traffic and maintained appropriate workflow to maximize productivity
  • Generated required reports and maintained accurate inventory data
  • Participated in environmental team researching and creating ways to reduce effects on environment
  • Reduced paper usage by 50% netting annual savings of over $28,000
  • Recognized for superior customer service by on-site customer manager.

Education

GED -

Pierce College, Puyallup, WA
04.1996

Skills

  • Freight Operations
  • Staff Training
  • Customer Relations
  • Microsoft Excel
  • Order Fulfillment
  • Active Listening
  • Microsoft Word
  • Managing Multiple Tasks
  • Office Equipment Proficiency
  • Critical Thinking
  • Record Transactions
  • Complaint Resolution
  • Customer Service
  • Inbound And Outbound Calling
  • Maintain Records
  • Assist Customers
  • Office Equipment Proficiency
  • Critical Thinking
  • Customer Relationship Management
  • Conflict Resolution
  • Shipping Procedures Understanding
  • Clerical Support
  • Shipping and Receiving Understanding
  • Order Processing
  • Problem-Solving Ability
  • Recordkeeping Strengths
  • Conflict Mediation
  • Service Standard Compliance
  • Prioritization
  • 10-Key

Languages

English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

CUSTOMER SERVICE REPRESENTATIVE - NATIONAL FROZEN FOODS CO
02.2020 - Current
CUSTOMER SERVICE REPRESENTATIVE - Maersk Distribution
07.2019 - 02.2020
CUSTOMER SERVICE REPRESENTATIVE - RoadOne IntermodaLogistics
03.2018 - 06.2019
DISPATCHER / DATA ENTRY - PS&L
05.2017 - 03.2018
DISPATCHER / DATA ENTRY - Mitco Global
12.2014 - 04.2017
PAYROLL CLERK - California Multimodal Inc, CMI
10.2012 - 12.2014
DATA / ORDER ENTRY CLERK - Puget Sound International
03.2012 - 09.2012
CUSTOMER SERVICE REPRESENTATIVE - Expeditors International
06.2008 - 04.2011
Pierce College - GED,

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