Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
General Manager, Operations
Mezafusion Hospitality Inc
06.2023 - Current
Experience in team leadership, motivation, and building teams
Knowledge of financial and accounting principles, and experience in developing and managing budgets
Communication: strong communication skills, and experience in stakeholder communication and relationship building
Problem-solving: Expertise in problem-solving, Bar and Restaurant environment
General Manager/Operations Manager
Paquin Entertainment
08.2022 - 05.2023
Created innovative marketing and advertising campaigns to promote brand awareness
Performed statistical analyses to gather data for operational and forecast team needs
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
Implemented new technology to streamline processes and improve operations
Supervised operations team to support operational excellence and excellent customer service
Operations Specialist
Apple
07.2020 - 08.2022
Encouraged and promoted ideas aligned to business needs and benefits
Make sure your team has the support, knowledge, and resources required to maintain product availability, complete inventory task
Collected, arranged, and input information into database system
Collected customer feedback and made business adjustments to improve retention and satisfaction
General Manager
Plan Check Kitchen + Bar
09.2017 - 01.2020
Negotiated price and service with customers and vendors to decrease expenses and increase profit
Implemented innovative programs to increase employee loyalty and reduce turnover
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
Managed budget implementations, employee reviews, training, schedules, and contract negotiations
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures
General Manager
Starbucks
01.2017 - 09.2017
Managed purchasing, sales, marketing and customer account operations efficiently
Tracked trends and suggested enhancements to both challenge and refine company's product offerings
Scheduled employees for shifts, taking into account customer traffic and employee strengths
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures
General Manager
Umami Restaurant Group
11.2013 - 12.2016
Negotiated price and service with customers and vendors to decrease expenses and increase profit
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
Tracked trends and suggested enhancements to both challenge and refine company's product offerings
Trained and guided team members to maintain high productivity and performance metrics
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
Collaborated with cross-functional teams to develop innovative solutions
Area Account Director at Sabre Hospitality Solutions, EMEA, Sabre Hospitality SolutionsArea Account Director at Sabre Hospitality Solutions, EMEA, Sabre Hospitality Solutions