Chris Harmon
Willis,TX
Summary
Experienced professional with a background in management roles across various industries. Prioritizes family stability and seeks a long-term opportunity with a growth-oriented company. Authorized to work in the US for any employer.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Equipment Trainer/ Inventory Associate
Five Below Distribution Warehouse
Conroe, TX
07.2020 - Current
- Certified for Crown High Reach, Stand up forklift, sit down forklift, Electric pallet Jack, Order picker, as well as Raymond High Reach
- Conducted hands-on demonstrations to reinforce key concepts from classroom lessons, enabling trainees to master practical skills more efficiently.
- Designed customized training sessions for experienced operators seeking advanced certifications or additional qualifications.
- Evaluated operator performance through regular assessments, identifying areas of improvement and providing constructive feedback accordingly.
- Cultivated a positive learning environment by fostering open communication between trainers, trainees, and supervisors alike.
- Maintained organized work area by cleaning and removing hazards.
- Performed data entry and completed proper paperwork.
- Facilitated smooth workflows between departments by maintaining open lines of communication regarding inventory needs and availability.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Service Technician
Walmart
The Woodlands, TX
06.2020 - 07.2020
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Preloader/Package Handler
UPS
Conroe, TX
11.2019 - 01.2020
- Adhered to quality control standards by routinely inspecting packages for damage or discrepancies before loading.
- Implemented time management techniques to balance competing priorities during fast-paced shifts.
- Optimized loading efficiency by assessing and organizing packages based on destination and priority.
- Contributed to a positive work environment by proactively assisting colleagues during high-volume periods.
Service Technician
Discount Tire
Georgetown, TX
05.2019 - 07.2019
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Customer Support Specialist
IEnergizer
Austin, TX
07.2018 - 02.2019
- Head support team for one of our clients major IPS.
- Investigate fraudulent claims
- Create extensive training materials for the team.
- Test known issues/submit bug reports
- Create/edit knowledge base articles and macros.
- Investigate bans/suspensions
- Content moderation of PlayStation, Xbox, and Steam/PC player image uploads.
- Log tickets in Zendesk, using an internal admin tool, and Confluence (KB)
- Handle escalated tickets, merging duplicate users, requests for supervisor, etc
- Fantastic eye for creating process guidelines and documentation
Aviation Mechanic
Aerocare
Austin, TX
09.2016 - 05.2018
- Perform general maintenance to aircraft. (Small engine and piston to personal jets.)
- Service air/02
- Install aircraft modifications
- Perform structural repairs, sheet metal, shooting/bucking rivets
- Painting aircraft per owner request
- Wire/ solder instruments into instrument panel
- Any additional work needed - we always found an FAA approved way to fix any situation.
- Oil changes/tire and wheel/prep for inspections
- Detail aircraft for owners
- Pre-Flight checklist walk through with the pilots before run up. (Challenger 600)
Assistant Manager
GameStop
Austin, TX
04.2004 - 09.2012
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
High school diploma - General
The Woodlands High School
The Woodlands, TX05.2002
Skills
- Technical support expertise
- Safety procedures
- Warehouse operations expertise
- Customer service expertise
- User support and troubleshooting
- Proficient in creating clear documentation
- Adaptive learning
- Hands-on training
- Teamwork and communication
- Strong work ethic
Certification
- Forklift Certification
- Driver's License
Timeline
Equipment Trainer/ Inventory Associate
Five Below Distribution Warehouse
07.2020 - Current
Service Technician
Walmart
06.2020 - 07.2020
Preloader/Package Handler
UPS
11.2019 - 01.2020
Service Technician
Discount Tire
05.2019 - 07.2019
Customer Support Specialist
IEnergizer
07.2018 - 02.2019
Aviation Mechanic
Aerocare
09.2016 - 05.2018
Assistant Manager
GameStop
04.2004 - 09.2012
High school diploma - General
The Woodlands High School