PC
Hi, I’m
Chris Harmony
Customer Service
Santa Barbara,CA
Summary
Trustworthy, reliable, organized, and dedicated Customer Service Representative with 25-plus years of experience serving customers and operating registers. Extremely talented at correctly and efficiently taking order information, solving problems, public speaking, and serving customers quickly. Cheerful and positive when assisting customers with requests and meeting their special needs.
Proficient with most PC programs, Microsoft Word, Excel, and the Internet. Available for full and part-time shifts.
Overview
24
years of professional experience
Work History
Los Angeles PhilharmonicHollywood, CA
Box Office Ticket Sales/Customer Service
09.2008 - Current
Job overview
- Hollywood Bowl and Walt Disney Concert Hall Box Office 3rd Treasurer.
- Assisting Disney Hall/Hollywood Bowl Patrons with ticket sales, exchanges and issues
- Provide information and problem solving for Disney Hall/Hollywood Bowl patrons
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Print tickets, checking accuracy of date, time and seat number
- Greet over 50 customers per day and determine best approach to provide optimal service.
Aspire ConciergesChelmsford, MA
Concierge for American Express Platinum Members
07.2014 - 09.2015
Job overview
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
Los Angeles PhilharmonicHollywood, CA
Phone Room Customer Service
06.2002 - 08.2008
Job overview
- Ticket sales, information and problem solving for patrons of the Hollywood Bowl and Walt Disney Concert Hall.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving their concerns
- Answered constant flow of customer calls with minimal wait times.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Espiritu Da VidaHollywood, CA
Sales Associate
05.2001 - 06.2002
Job overview
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
Roxbury FilmsHollywood, CA
Production Assistant
11.2000 - 01.2001
Job overview
- Assisted the cast and crew on the set of the film "The Mesmerist"
- Provided transportation to cast and crew.
- Communicated with other crew members via walkie-talkies to coordinate production activities.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Completed wide range of tasks in diverse filming areas to support operations.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Registered equipment and production materials on database to enable tracking history and maintain detailed records.
Concorde/New HorizonsHollywood, CA
Actor
11.1999 - 12.1999
Job overview
- Learned scripts to understand characters' relationships and develop role interpretations.
- Performed humorous and serious interpretations of emotional actions and situations, using body movements, and gestures.
- Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
Education
Salem State University, Emerson CollegeSalem, Boston, MA
Bachelor of General Studies from theater/film
University Overview
Internship as a Production Assistant for major feature film, "The Crucible"a) Assisted the cast and crew on the set of the film.b) Transported film equipment and film stock.c) Provided transportation to cast and crew. Independent film courses, part of my program
Skills
- Ul >
- P > Product and service sales
- P > Basic math skills
- P > Cash drawer management
- P > Refunds and exchanges
- P > Order taking
- P > Purchase assistance
- P > Product knowledge
- Effective Customer Communication
- Operational Efficiency
- Information Updates
- Billing Procedures
- Promotions Programs
- Cash Register Operations
- Product Knowledge
- Work Order Generation
- Financial Transactions
- Conflict Resolution Techniques
- Cold Calling
- Customer Needs Assessment
- Customer Complaint Resolution
- Site Visits
- High-Volume Environments
- Client Experience Management
- Critical Thinking
- Maintaining Clean Work Areas
- Developing Customer Relationships
- Customer Seating
- Upselling
Software
Mac
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteOn-SiteHybridImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefits401k matchPaid time offFlexible work hoursWork from home optionTimeline
Concierge for American Express Platinum Members
Aspire Concierges
07.2014 - 09.2015
Box Office Ticket Sales/Customer Service
Los Angeles Philharmonic
09.2008 - Current
Phone Room Customer Service
Los Angeles Philharmonic
06.2002 - 08.2008
Sales Associate
Espiritu Da Vida
05.2001 - 06.2002
Production Assistant
Roxbury Films
11.2000 - 01.2001
Actor
Concorde/New Horizons
11.1999 - 12.1999
Salem State University, Emerson College
Bachelor of General Studies from theater/film
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