Salesforce
Chris Harris
Customer Service Specialist
Forney,TX
Summary
Proven track record in visual art creation and team collaboration, highlighted by a successful tenure at Dreadwater Interactive. Excelled in leveraging Adobe Photoshop and social media promotion to enhance project visibility and engagement, achieving significant brand growth.
Demonstrated superior organizational skills, driving projects to completion efficiently while exceeding client expectations.
Artistic Director with 1 years of experience leading teams of craftspeople in the concept art industry. Expert in mentoring and coaching artists to encourage development of personal style and techniques.
Maintenance technician with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Freelance Artist
Freelance
10.2020 - Current
- Utilized social media platforms proactively to promote personal brand awareness while engaging with potential clients or collaborators regularly.
- Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
- Contributed to creative process through original ideas and inspiration.
- Sold original art pieces through online platforms, gallery exhibitions, and direct customer interactions, generating consistent revenue streams while maintaining an active artist presence within the community.
- Participated in creative brainstorming sessions to develop new ideas or improve existing ones.
- Built my skill from communicating and working with 2 clients at one time to managing 8 different projects while maintaining quick and professional contact in order to meet clients vastly different needs.
Dominos Delivery Driver
Dominos Pizza Inc.
Aubrey, TX
05.2024 - 08.2024
- Managed customer inquiries and complaints in polite and professional manner.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Ability to take 5 deliveries at once, plan the most efficient route to all locations, and complete the deliveries in a timely fashion
Art Director
Dreadwater Interactive
Omaha, Nebraska
10.2023 - 02.2024
- Maximized project efficiency with meticulous attention to deadlines, budget constraints, and client expectations.
- Managed design team resources by delegating tasks efficiently based on individual strengths and workload capacity.
- Enhanced overall design quality by mentoring junior designers and providing constructive feedback on their work.
- Conducted regular market research on industry trends which helped inform strategic decision-making in the art department.
- Streamlined creative processes by implementing efficient design workflows and project management tools.
- Trained and brought 2 fully capable employees into the project. Grew the community around the project by 30% by both advertising the project work where non-disclosure agreement allowed
Maintenance Technician
Century 380
Aubrey, Texas
07.2023 - 10.2023
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Groundskeeping around 12 apartments, completing a daily walk in one hour while picking up all trash and addressing any visible building issues
Maintenance Technician
The Martino Group
Denton, TX
03.2023 - 07.2023
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Operated varied hand and power tools to complete repairs.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Minimized production delays, responding swiftly to emergency breakdowns or unexpected malfunctions.
- Developed and implemented strategies to improve maintenance processes.
- Able to make 2 apartments move in ready per 8 hour work day, requiring an inspection to make a list of required supplies, buying and sourcing materials and paint required, then completing the repairs and paint over needed.
Waiter
Delhi 6
Highland Village, TX
09.2022 - 01.2023
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Able to manage 5 tables at once, keeping track of timing and signals to efficiently provide what the customer needs
- Knowledgeable in closing and opening a restaurant within 1 hour
Customer Service Specialist
Domestic Extraordinaires
Papillion, NE
02.2020 - 09.2022
- Provided exceptional customer support via phone, email, and live chat, resolving an average of 50 inquiries daily.
- Researched and resolved complex customer issues, escalating to the appropriate departments when necessary, resulting in a 30% decrease in unresolved cases.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Collaborated with cross-functional teams to identify and resolve technical issues.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
Maintenance Technician
Embassy Suites
La Vista, Nebraska
07.2019 - 02.2020
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Completed guest work orders within 5 minutes upon entering the room and addressing the issue
- Enhanced safety measures by performing routine inspections and identifying potential hazards.
- Facilitated smoother operation of HVAC systems through regular maintenance and updates.
- Implemented digital maintenance request system, improving response times and tracking of maintenance issues.
- Rewired and replaced faulty electrical components in equipment.
Maintenance Technician
Marriott
Omaha, Nebraska
10.2018 - 07.2019
- Replaced worn or broken parts on machines and equipment.
- Performed preventive maintenance and repairs on various types of equipment.
- Repaired and replaced pumps, valves and motors.
- Able to prepare 10 rooms a day for guests, while managing other work orders and tasks around the hotel
- Executed tasks within time and budget constraints.
- Reported issues to property manager so effective resolutions could be put into place.
- Safely and effectively handled wide range of cleaning products and solutions.
- Positively engaged with customers and maintained professional appearance as company representative.
Education
High School Diploma -
Papillion La Vista Senior High School
Papillion, NE 05.2001 -
Skills
- Mechanical Knowledge
Can identify and repair issues within computer software and hardware
- Preventative maintenance and record keeping of repairs and activity
- Proficient in a wide range of tools and power tools
- Graphic design
- Illustrative work
- Concept and idea creation
- Proficient in a range of customer service software and services
- Help desk software
- Live chat support tools
- Email management systems
- Remote desktop support software
- Data entry and data management
- Time management and time sensitive projects
- Game design
- Pool and spa repair and balancing
- Professional communication and collaboration
- Maintenance Scheduling
- Building Maintenance
- Safety awareness
- Groundskeeping
- Client Presentation
- Meeting Management
- Teamwork and Collaboration
Accomplishments
Assembled fully operational PCs for clients. Requiring speed while also being incredibly careful with small and fragile components.
Created and sold art specific to clients needs both in the US and internationally.
Helped start a game company as an art director, providing direction and contributing to the visual appeal and feeling conveyed.
Proficient at 3D modeling software including Blender and Z-Brush
Proficient at expressing ideas through drawing and creating visual appeal.
Commercial skill at aquascaping and assembly.
Regular contribution to side game development projects
Art instructor.
Fluent in game design.
Pool certification
HVAC certification
Additional Information
Highly driven and adaptable when it comes to anything I do. Whether its a personal project or a work related project I strive to perform quickly and efficiently while providing a satisfactory result.
Software
Pearl
Photoshop
Procreate
Microsoft Office
Googlesuite
Help desk software
Timeline
Dominos Delivery Driver
Dominos Pizza Inc.
05.2024 - 08.2024
Art Director
Dreadwater Interactive
10.2023 - 02.2024
Maintenance Technician
Century 380
07.2023 - 10.2023
Maintenance Technician
The Martino Group
03.2023 - 07.2023
Waiter
Delhi 6
09.2022 - 01.2023
Freelance Artist
Freelance
10.2020 - Current
Customer Service Specialist
Domestic Extraordinaires
02.2020 - 09.2022
Maintenance Technician
Embassy Suites
07.2019 - 02.2020
Maintenance Technician
Marriott
10.2018 - 07.2019
High School Diploma -
Papillion La Vista Senior High School
05.2001 -
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