Chris Hauser

Manage and maintain a virtual enterprise. Works with customers on a daily basis as their Tier 2/3 support echelon to assist with system issues, account problems, system issues, software install and troubleshooting guidance. Document processes and procedures in detail for others to follow behind with simplicity. Participate in team troubleshooting to ensure the best resolution and fastest response time to the issue at hand when required. Participate in weekly meetings and discussions to address the constant changing of priorities of the customer and infrastructure expansion. Perform daily maintenance tasks in the environment to make improvements and address any issues that need attention.

• Performed software installations and upgrades to Linux or Windows operating systems.
• Orchestrated integration and communication of software upgrades.
• Attended meetings to deliver status reports to key stakeholders.
• Tested software remotely and onsite for server sets to maintain operational readiness.
• Integrated and updated software products to boost system compatibility.
• Enhanced system security with regular patch updates and vulnerability assessments.
• Developed internal training materials aimed at improving department''s overall knowledge base and reducing learning curves for new hires.
• Maintained strong working relationships with cross-functional teams, collaborating on joint initiatives that supported organizational goals.
• Configured and tested Enterprise Linux operating systems with roles features.
• Created cron-jobs for system reporting, checking and verifying.
• Mentored employees and offered constructive feedback for performance improvement.
• Support and build out of fresh PL3 collateral SAP enclave to provide additional program growth and customer usage for improved capabilities.
• Participated in from ground up to CVT of SAP Enterprise and familiar with JSIG and implementation of PL2 with PL3 Overlay.
• Supporting Data Management Team in operational setup of clustered databases and remote storage solutions.
• Installed and configured Dell’s Elastic Cloud Storage system for object storage capabilities and setup S3FS and S3Fuse auto-mount in Linux systems to provide ease of access for customers.
• Provided new and updated documentation regarding processes and procedures for EWS enterprise and customer operations.
• Work with customers daily on issues on systems and properly document problems in Jira and Remedy for effort tracking.
• Extensive Cyber support and integration for Enterprise readiness and evaluation and toolset configuration.
• Currently undergoing unique first-of-its kind enterprise build out in MDA involving JSIG CVT prep.
• Coordinate vendor support for unknown issue troubleshooting, documenting, and parts replacement.
• Provided and updated playbooks for use in Ansible to improve environment resiliency and automation.
• Support numerous repositories and Docker utilizing python automation for maintenance tasks.

Works with customers on a daily basis as their Tier 2 support echelon to assist with system issues, account problems, network issues, and troubleshooting guidance. Coordinate patching and troubleshooting with Operations and customers to limit the impact to their environment. Participate in team troubleshooting to ensure the best resolution and fastest response time to the issue at hand when required. Participated in the Agile-process and assists with teamwork. As Deputy Lead, take on half of the responsibility for ensuring tasks are followed and completed within or ahead of schedule by assigning the proper team members to tasks in order to complete in parallel. Provide support for non- standard hours when teammates require assistance from experience or are unable to fulfill on-call duties. As a critical slot, sustained support all of 2020, including holidays and weekends, to ensure coverage and success. Provided supplemental support and mentoring to individual teams, relating to Cyber defense and Network Analysis.

• Managed inventory of hardware assets, ensuring efficient allocation of resources across organization.
• Supported business continuity efforts by implementing disaster recovery plans and protocols.
• Coordinated with vendors for timely procurement and installation of essential hardware components.
• Responded to requests-for-service, generating resolution based on knowledge of technical industry.
• Improved system performance by diagnosing and resolving hardware, software, and network issues.
• Assisted in migration of legacy systems to modern platforms, minimizing disruptions to daily operations.
• Streamlined helpdesk support for faster response times and increased end-user satisfaction.
• Worked with support manager to maintain QA, engineering, marketing and operations goals.
• Trained new hires on company systems and procedures to ensure smooth onboarding experiences.
• Documented technology-related inquiries and fixes to compile knowledge-base resources.

Work with customers on a daily basis as their Tier 1 Help Desk support to assist with system issues, account problems, and troubleshooting guidance. Help provide thoughtful troubleshooting for the customer to conduct in order to identify problems in a timely manner, while providing them further understanding of their systems. Work daily with program Sustainment and Maintenance support. Provided assistance to the Level 2 technicians that conduct enterprise administration on systems, networks, and information assurance. Provided feedback and suggestions to Level 2 Team on configuration change deployments and issues that were monitored.

• Developed strong client relationships through consistent communication and attentive service.
• Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
• Followed all company policies and procedures to deliver quality work.
• Earned recognition as top performer consistently exceeding targets throughout tenure as specialist in in C2BMC operations resulting in promotion to Level 2 Enterprise Administrator.
• Mentored junior team members, fostering professional growth through guidance on best practices in industry.
• Built and managed relationships with key clients and partners to drive growth.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Gathered, organized and input information into digital database.
• Developed effective improvement plans in alignment with goals and specifications.

OIR (Operation Inherent Resolve) Deployed Support, May-Oct 2017. Work with the customer on a daily basis to ensure the Army’s on-the-move tactical network products are operational, and provide guidance where needed. Self-starter in handling tasks that require attention and provided feedback to combatant customer to improve TTPs. Contributes to the team effort in developing more efficient ways to assist the customer in their needs. Independent worker that shares and welcomes feedback on new issues to formulate a proper way to involve others in corrective actions. Uses team effort to verify work is completed in accordance with the objectives of customer’s goals. Provide knowledge and guidance to the operators of the equipment. Assist customer senior leadership in providing feedback on equipment status and issues. Directly coordinated with G-6 and S-6s of the 1stArmor Division and Brigades, respectively. Provided direct training to units for their tactical digital communications that involved managing over 330 global read-write domain controllers per brigade. Participated in numerous war fighter and communications exercises that demonstrated the units’ ability to rapidly deploy and manage the digital tactical systems, including satellite and HF/RF relay systems.

• Exceeded company targets, implementing strategies for optimal resource allocation in field operations.
• Collaborated with cross-functional teams for effective issue resolution and improved product performance.
• Maintained up-to-date technical knowledge through continuous learning and attending industry events.
• Reduced equipment downtime by performing routine maintenance and troubleshooting tasks.
• Strengthened client relationships with clear communication of technical information and solutions.
• Enhanced customer satisfaction by providing timely and efficient field support services.
• Delivered high-quality training sessions to customers, ensuring optimal utilization of products and systems.
• Improved overall customer experience, addressing concerns promptly and professionally while maintaining positive attitude.
• Fostered collaborative work environments among team members by actively participating in group discussions.
• Managed on-site and off-site installation, repair, maintenance, and test tasks.
• Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Investigated and resolved customer inquiries and complaints quickly.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Contributed to development of new products by providing field feedback to design teams

OEF Support Deployment. Performs field activities associated with installing, maintaining, integrating, troubleshooting, testing and servicing of fielded systems/products at technical/regional support center sites, with little oversight or direction. Resets equipment by disassembling, cleaning, reassembling, with replacement parts if necessary. Diagnoses mechanical, hardware, software and systems failures using established procedures. Performs maintenance, testing and calibration of repaired products. Assists in the preparation of reports for analysis of product failure trends and service ability issues by providing technical test results to higher level technicians and management. Monitor each repair/reset to ensure contractual turnaround times and quality control guidelines are met. Extensive understanding of technologies associated with supported systems. Knowledge of basic Cisco commands. Use HyperTerminal to bypass password on routers/switches. Identifies and loads Internal Operating Systems. Troubleshoots basic program-related faults and uses intermediate test theory. Deployed to Afghanistan in support of OEF 13 and 14, Sep 2012 through Oct 2013.

• Utilized safety practices with no complaints or accidents.
• Improved system performance by conducting regular maintenance and troubleshooting of equipment in field settings.
• Kept detailed records of field measurements and data.
• Continuously expanded skill set by pursuing relevant certifications and staying current on industry trends.
• Streamlined processes by developing and implementing new procedures for equipment testing and maintenance.
• Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
• Calibrated new and existing equipment for optimal performance.
• Adhered to safety protocols by implementing routine tests and ensuring accurate and safe equipment handling.
• Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
• Ensured optimal performance of critical systems through routine inspections, adjustments, and repairs as needed.

Tested, aligned and adjusted ATC navigational systems resulting in highly efficient operational environments. Demonstrated proficiency with frequency counters, digital and analog oscilloscopes, spectrum analyzers, multi-meters, signal generators. Troubleshot system faults down to component level with removal and replacement of faulty component by means of effective reading of schematics, saving the organization over

$40,000. Conducted monthly meetings with senior enlisted and officers coordinating volunteer efforts as the MCAF, Marine Corps Air Facility Adopt-a-school Program Manager. Tracked over 1000 parts and associated funding to ensure the highest level of accountability. Managed quarterly funds of over $200K ensuring ethical compliance in spending. Directly responsible for receiving and issuing all parts and equipment to the appropriate sections. Ensured all turn-in items were properly packed in accordance with best business practice standards to include ESD sensitive materials.

• Increased student motivation by developing engaging lesson plans that catered to various learning styles.
• Promoted classroom safety, collaboration, and best practices.
• Initiated new learning methods, eliminating instructional gaps and improving comprehension.
• Facilitated learning with creation of engaging written and oral assignments.
• Optimized learning plans based on student performance and feedback.
• Increased student participation via engaging lectures and assignments.
• Optimized day-to-day instruction to align educational strategies with industry best practices.