Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Chris Hedgcorth

ORONOGO,Missouri

Summary

Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations. Extensive knowledge of digital marketing tools and well-versed in creating and executing campaigns to boost visibility and drive sales. Creative problem solver and experienced negotiator with firm grasp of latest trends in industry.

Overview

14
14
years of professional experience

Work History

E-Commerce Specialist

Self Employed
03.2013 - Current
  • Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
  • Responded to customer issues and resolved complaints by leveraging expert knowledge.
  • Managed financial tracking, inventory coordination and social media marketing.
  • Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
  • Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
  • Completed up to 400 sales and shipments every week.
  • Generated more than $100k in monthly sales with successful marketing, sales and customer relations approaches.
  • Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Business Customer Service Specialist

AT&T Mobility
09.2009 - 08.2016
  • Drove revenue by promoting products and services for sales conversions to meet monthly sales goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Supervised and helped reps on difficult calls
  • Handled escalated calls
  • Assisted operations in scheduling and handle time management to keep a smooth callflow
  • Trained staff on operating procedures and company services.
  • Cross-trained and provided back up for customer service managers.

Education

Associates - Business

MSSU/University of Phoenix
Joplin, MO/Springfield, MO

High School Diploma -

Webb City High School
Webb City, MO

Skills

  • Online Platforms
  • Employee Performance Evaluations
  • Delivery Schedules
  • Rewards Programs
  • Financial Tracking
  • Professional Relationships
  • Competitor Review
  • Amazon FBA
  • Effective Customer Communication
  • Complex Problem-Solving
  • Administering Social Media Accounts
  • SOP Development
  • Communications Strategies
  • Motivational Leadership
  • Creative Solutions
  • Google Ads
  • Loyalty Programs
  • Microsoft Word, Excel, Powerpoint

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 4 staff members.
  • Documented and resolved low sales months which led to record revenue and profits.
  • Developed e-commerce site for medical supplies. Shipped orders daily, achieved sales through email and search engine conversions. Sold business in 2022

Timeline

E-Commerce Specialist

Self Employed
03.2013 - Current

Business Customer Service Specialist

AT&T Mobility
09.2009 - 08.2016

Associates - Business

MSSU/University of Phoenix

High School Diploma -

Webb City High School

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Chris Hedgcorth