Chris Henslee

Assisted father while on hospice care

• Managed multiple projects with strong organizational and time management skills.
• Quickly adapted to new technologies and software applications.
• Detail-oriented with a robust work ethic.
• Supported day-to-day operations efficiently alongside team members.
• Led team of desktop support techs and network/telecom techs.
• Oversaw project management and O365/exchange administration.
• Provided EMR support (Epic) and SharePoint administration.
• Handled AD administration, GPO management, and deskside support.
• Trained and managed SD and desktop support personnel (3).
• Conducted hardware repairs for Dell, HP, Lenovo computers.
• Performed computer imaging using MDT and mobile device management.
• Configured MFA, managed print servers, and supported barcode scanners.
• Supported various printers including standard, label, enterprise models.
• Managed helpdesk triage, ticket distribution, and system management.
• Sourced, ordered hardware, and managed asset inventory.
• Provided network support including cabling and troubleshooting.
• Supported phone systems (Avaya digital, Cisco IP phone) and VPN configurations.

• Developed business continuity plans for disaster recovery.
• Managed firewall configurations and up to date rule-sets to safeguard data.
• Kept team compliant with security protocols and appearance standards.
• Documented security procedures for effective team knowledge sharing.
• Reduced downtime by monitoring infrastructure and addressing threats proactively.
• Implemented effective password policies, resulting in reduced unauthorized access incidents.
• Managed over 65 independent licensing repositories for company software, from office to specialty engineering programs.
• Managed over 20 physical and 20 virtual licensing servers.
• Provided training to staff on cybersecurity awareness, leading to a decrease in phishing attacks and data breaches.

• Built a high-performing tier 0-3 team through coaching, mentoring, and feedback.
• Established IT policies for standardized service delivery.
• Implemented knowledge management system for faster issue resolution.
• Boosted customer satisfaction via timely resolutions and communication.
• Conducted audits on incident tickets to pinpoint recurring issues.
• Managed vendor relationships to ensure timely delivery of hardware, software, and support services at competitive prices.
• Fostered a culture of continuous learning among team members through ongoing professional development opportunities and knowledge sharing sessions.
• Managed multiple print servers
• Interviewed incumbent SD/Desktop staff
• Managed O365 for the company

• Optimized hardware and software for improved end-user experience.
• Managed inventory systems, ensuring accurate equipment records.
• Promoted desktop management best practices to boost uptime and reduce security risks.
• Provided network troubleshooting assistance, maintaining connectivity organization-wide.
• Delivered helpdesk support, fault analysis, and user training.
• Configured and tested software installations and upgrades while resolving customer-reported incidents.
• Executed imaging of PCs and laptops via SCCM and managed printer installation/repair.
• Managed and maintained desktop and system images
• Managed software and data repositories
• Managed 100% of computer break/fix, upgrade and IMAC-D functions.

• Resolved technical issues swiftly, minimizing operational disruptions and ensuring service quality.
• Executed system upgrades for optimal performance and business scalability.
• Created backup protocols for critical data, lowering loss risk from hardware failures.
• Installed, configured, tested, and maintained operating systems and software tools.
• Provided helpdesk support, fault analysis, and complex problem resolution.
• Managed desktop/laptop imaging and configurations via SCCM, including hardware maintenance.
• Diagnosed and resolved customer-reported incidents efficiently.
• Conducted printer installations and repairs, ensuring network connectivity.

• E-5P Non Commissioned Officer, U.S. Army Aviation
• FAA Certified Air Traffic Controller since 06/2008
• U.S. Army ATC Academy graduate, Fort Rucker, AL 07/2008
• Supported daily operations, collaborating efficiently with crew members
• Supervised ~12 U.S. Army Air Traffic Controllers across multiple platforms
• Led ~30 soldiers as Sr. Platoon Sergeant
• Ensured safe aircraft separation using radar to prevent collisions
• Directed aircraft movements by providing takeoff and landing instructions
• Relayed critical information like weather updates and runway closures
• Coordinated aircraft traffic flow to minimize delays and optimize airspace usage
• Responded to emergencies, assisting pilots during mechanical or medical crises
• Maintained clear communication with pilots and airport personnel
• Operated radar and communication systems for effective air traffic management
• Prioritized safety in routine and emergency air traffic control operations.