Chris Hensley
Palmetto,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Manager - Operations
WESCO
06.2022 - Current
- Grew our scope of inventory management from $75M in Fairburn to a combined quarter billion dollars across Fairburn and Macon, GA locations.
- Created a reclamation program with the customer to save them over $5M within the first 8 months of roll out.
- Created a stranded inventory program across both locations for customer owned and Wesco owned inventory.
- Led our operations teams through two 100% inventory audits of customer owned inventory
- SME on internal and external inventory management systems.
- Responsible for a combined team of 100 people across 500 square feet of indoor warehouse space and 55 acres of outdoor storage.
Operations Manager
WESCO
06.2019 - 06.2022
- Spearheaded a new program with a premiere customer which involved standing up a new location and managing $60M of new inventory within a few weeks notice.
- Played an instrumental role in implementations across operations as well as the customer service and project management side of the business.
- Led coordination of different implementation initiatives that involved 6 different companies as well as multiple business groups internally.
- Heavily involved in inventory buy forecasting and decision making.
- Managed a blend of Wesco owned and customer owned inventory specific to the program.
- Continuously grew scope for Wesco on the program.
Area Branch Supervisor
WESCO
08.2018 - 06.2019
- Supported efforts to consolidate multiple business units into one location.
- Supervised inside sales team as well as warehouse associates.
- Implemented operations for new business unit.
- Heavily involved in regional testing of new technologies.
Inside Sales Representative
WESCO
01.2017 - 08.2018
- Developed extensive knowledge of supply chain and how it affects operations.
- Coordinated with suppliers, supplier reps, and customers in order to deliver what the customer needed.
- Navigated the rough waters of a choppy supplier/rep/customer/distributor relationship and ultimately built a solid ground.
- Traveled throughout Georgia and Alabama to meet with customers and suppliers.
Territory Manager
Total Filtration Services
01.2015 - 06.2016
- By developing relationships and using sales techniques such as solution selling and consultative selling I was able to increase sales in this territory by 42% over the first 12 months
- Sold at one of the top two profit margins in the company by aggressively developing and controlling pricing for my clients based on the market and competitors
- Preformed building surveys evaluating filter applications for value optimization across multiple disciplines on a daily basis
- Utilized CRM software multiple times weekly to ensure prompt and accurate records for each existing and prospected account
- Met customer's expectations time and time again by effectively communicating within all levels of staff and management
Customer Service Representative
Total Filtration Services
04.2013 - 12.2014
- Managed customer relationships with some of the highest volume customers in the company
- Worked closely with TFS to develop a new standard operating procedure for a type of order entry
- Aided customers with corrections of invoicing or account errors such as name changes, address changes, invoicing credits and duplicate charges
- Developed relationships with government and commercial account contacts
Kitchen Manager
Outback Steakhouse
06.2012 - 03.2013
- Used superior attention to detail to analyze spreadsheets, reports and profit and loss statement to determine discrepancies and/or areas of opportunity
- Developed action plans to exceed company goals for areas of opportunity
- Creatively implemented action plans and followed up with other members of management as well as staff
- Analyzed sales trends to determine proper staffing and prep pars
- Communicated effectively and efficiently to staff about our team's goals and action plans
Front of House Manager
Outback Steakhouse
01.2011 - 06.2012
- Achieved best financial performance vs target for the year of 2011 through extraordinary scheduling and prep pars
- Exceptional coaching and teaching allowed me to play a critical part in earning our best total controllable income in the locations history
- Holding every team member accountable as well as precisely ordering levels of product was a main contributor to winning best total controllable income in 2011
- Through a great sense of urgency I promptly and empathetically handled guest concerns and complaints
Assistant Manager
Outback Steakhouse
04.2008 - 01.2011
- Was named employee of the year and employee of the month 4 times during this time period
- Maintained high standards of customer service during high-volume, fast-paced operations
- Pleasantly and courteously interacted with customers
- Cross-trained and coordinated scheduling with team members to ensure seamless service
Education
Graduate -
McLean High School
McLean, Virginia06.2006
Skills
Strategic Planning
Cross-Functional Collaboration
Operations Management
Inventory Management
Cross-functional Team Coordination
Troubleshooting and Problem Resolution
Data-driven Decision-making
Operations Planning
Data Analytics
Talent Development
Organizational Improvement
Supply Chain Management
Certification
- Lean belt certified. (Yellow, Blue, and White)
- Leadership Development - LE Leading Managers Badge - Issued by Credly.
Timeline
Senior Manager - Operations
WESCO
06.2022 - Current
Operations Manager
WESCO
06.2019 - 06.2022
Area Branch Supervisor
WESCO
08.2018 - 06.2019
Inside Sales Representative
WESCO
01.2017 - 08.2018
Territory Manager
Total Filtration Services
01.2015 - 06.2016
Customer Service Representative
Total Filtration Services
04.2013 - 12.2014
Kitchen Manager
Outback Steakhouse
06.2012 - 03.2013
Front of House Manager
Outback Steakhouse
01.2011 - 06.2012
Assistant Manager
Outback Steakhouse
04.2008 - 01.2011
Graduate -
McLean High School
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