Chris Hernandez
Houston,TX
Summary
Knowledgeable Patient Experience professional with proven track record of leading organizations to growth and success through strategic planning and innovative problem-solving. Successfully managed diverse teams, driving operational efficiency, and fostering collaborative environments. Demonstrated excellence in financial oversight and stakeholder engagement.
Overview
17
17
years of professional experience
Work History
Executive Director, Patient Experience
Univeristy of Texas MD Anderson Cancer Center
03.2014 - Current
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
- Developed strategic partnerships with key stakeholders to expand the organization''s reach and influence.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Streamlined operations and reduced costs with implementation of efficient financial management systems.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
Air Force Commander
United States Air Force Reserve
10.2021 - 01.2025
- Maintained high morale within the unit by recognizing exemplary work performance contributing towards a cohesive and dedicated team.
- Established strong relationships with external partners to facilitate cooperation and support during joint operations.
- Adapted quickly to evolving situations, demonstrating flexibility in managing unforeseen challenges during critical missions.
- Developed personnel through targeted training programs, resulting in improved skill sets and increased productivity.
- Delivered accurate reports on time, enabling key stakeholders to make informed decisions promptly.
- Safeguarded sensitive information by enforcing strict security measures throughout all aspects of operations.
- Led successful missions, demonstrating strong decision-making skills and strategic planning abilities under pressure.
- Coordinated with law enforcement agencies to respond to security incidents and emergencies.
Air Force Medical Officer
US Air Force
06.2008 - 10.2021
- Improved patient outcomes and delivery of care through improved clinical quality processes.
- Drove planning for business development and relationship building with healthcare partners.
- Defined medical and administrative best practices in policies and procedures.
- Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development, and patient relations.
- Maintained compliance with local, national and federal requirements for staff education and certifications.
- Implemented electronic health record systems to improve accuracy, efficiency, and coordination of patient care across departments.
- Directed cost management, utilization management, quality assurance and medical protocol development initiatives.
- Promoted a culture of transparency and accountability by introducing key performance indicators for all departments.
- Formulated risk management strategies to mitigate potential liabilities related to patient care, employee safety, and facility operations.
- Collaborated with executive leadership on strategic planning initiatives to align organizational goals with industry trends and best practices.
Director, Patient Advocacy
University of Texas MD Anderson Cancer Center
02.2008 - 02.2014
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Spearheaded innovative approaches to resource allocation and strategic planning.
Education
MBA - Organizational Development
University of Houston
Houston, TX05.2007
Skills
- Community engagement
- Program management
- Strategic planning
- Project management
- Operations management
- Relationship building
- Innovation and creativity
- Compliance and regulations
- Crisis management
- Partnership development
Timeline
Air Force Commander
United States Air Force Reserve
10.2021 - 01.2025
Executive Director, Patient Experience
Univeristy of Texas MD Anderson Cancer Center
03.2014 - Current
Air Force Medical Officer
US Air Force
06.2008 - 10.2021
Director, Patient Advocacy
University of Texas MD Anderson Cancer Center
02.2008 - 02.2014
MBA - Organizational Development
University of Houston
Similar Profiles
Khedra DempsKhedra Demps
Clinical Nurse at Univeristy of Texas MD Anderson Cancer CenterClinical Nurse at Univeristy of Texas MD Anderson Cancer Center
Mark Joseph LlanzaMark Joseph Llanza
Clinical Nurse at UNIVERISTY OF TEXAS MD ANDERSON CANCER CENTERClinical Nurse at UNIVERISTY OF TEXAS MD ANDERSON CANCER CENTER
Mahesh NandyalaMahesh Nandyala
Postdoctoral Research Fellow at The University of Texas at Austin & The University of Texas MD Anderson Cancer CenterPostdoctoral Research Fellow at The University of Texas at Austin & The University of Texas MD Anderson Cancer Center
Malcolm ConeoMalcolm Coneo
Life Insurance Agent at Bankers Life Insurance Company Of AmericaLife Insurance Agent at Bankers Life Insurance Company Of America
Carmita CurtisCarmita Curtis
Georgia Surge Support Contractor at DeloitteGeorgia Surge Support Contractor at Deloitte