Summary
Overview
Work History
Education
Skills
Creative in a number of areas, including motors and firearms
Timeline
Generic

Chris Heronemus

Ireton,Iowa

Summary

Proven leader and strategic problem-solver with extensive experience. Expert in customer relations and technical support, adept at driving significant improvements in client satisfaction and operational efficiency. Skilled in verbal and written communication, consistently delivering exceptional service and fostering long-term business relationships. Skillfully recruits and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.

Overview

19
19
years of professional experience

Work History

Owner/Operator of American Specialized LLC

Self-employed
03.2008 - Current
  • Managed day-to-day business operations.
  • Complied with federal and state requirements for selling firearms, including assisting with FBI/local law enforcement tracking of weapons lost or stolen
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Negotiated with suppliers for better pricing and terms, reducing overall costs for the business.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.

Technical Service Specialist

D and D Global
10.2022 - 07.2024
  • Served as primary point of contact for triaging technical issues.
  • Led training efforts to empower personnel to resolve technical issues without submitting support ticket, resulting in reduced service calls
  • Enhanced customer satisfaction by providing timely and accurate technical support for various products.
  • Analyzed audit findings to detect operational weaknesses for referral to management as potential areas of development focus.
  • Assessed risk for new project proposals, suggesting liability mitigation efforts where necessary.
  • Evaluated technical control manuals and operational documentation, editing content for clarity and compliance with ISO standards.
  • Designed employee training curricula to instill necessary process skills, verifying competency via subsequent test procedures.
  • Built strong relationships with clients by consistently delivering exceptional service and support.
  • Utilized remote diagnostic tools to efficiently identify issues and determine appropriate resolutions.
  • Developed customized solutions catering to unique client requirements, fostering long-term business relationships.
  • Maintained up-to-date knowledge of industry trends, enabling effective recommendations on product upgrades or replacements.
  • Participated in after-hours on-call rotations, ensuring seamless 24/7 support coverage for critical client needs.
  • Served as an escalation point for complex or unresolved cases, providing senior-level expertise when needed.
  • Worked closely with product development teams to report bugs and suggest improvements based on real-world user experiences.
  • Contributed technical oversight to assist team project fulfillment.
  • Offered insight into standard methodologies and common obstacles faced by competing companies, based on experiences with past clients and third-party research.

Machinist

Siouxland Machine
01.2016 - 10.2022
  • Inspected completed parts to verify compliance with specifications and quality standards.
  • Utilized micrometers and calipers to measure and verify precise tolerances.
  • Operated drill presses, lathes and milling machines to produce required parts.
  • Manually set up machinery, lathes, and grinders.
  • Adapted to frequently changing priorities in a dynamic manufacturing environment, ensuring timely completion of all assignments.
  • Read and interpreted blueprints, technical drawings and schematics to determine parts dimensions.
  • Demonstrated flexibility in working with various materials, including metals, plastics, and composites, to produce high-quality machined components.
  • Used CNC and manual equipment to perform both initial and final machining.
  • Supported team members in troubleshooting complex machine issues, sharing knowledge and expertise to resolve problems quickly.
  • Assisted in training new machinists on company procedures, best practices, and safe operation of equipment.
  • Managed multiple projects simultaneously, prioritizing tasks to meet deadlines while maintaining high-quality work standards.

Supervisor of Machining Department

Quatro Composites
01.2006 - 03.2013
  • Oversaw daily operations of the department, ensuring workflow and timely completion of tasks
  • Led compliance with the required documentation for aerospace and medical standards
  • Led compliance with lean manufacturing documentation for department
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.

Education

Mechanical Engineering -

Northwest Iowa Community College
Sheldon, IA

Diploma - Machining/Tool And Die Making

Northwest Iowa Community College
Sheldon, IA
05.2001

Skills

  • Customer Relations
  • Relationship Building
  • Verbal and written communication
  • Project Management
  • Regulatory Compliance
  • Cost Reduction
  • Talent Development
  • Quality Management Systems
  • Team Leadership
  • Quality Assurance
  • Inventory Control
  • Records Organization and Management

Creative in a number of areas, including motors and firearms

Modify motors for various applications. Building firearms to meet specific needs.

Timeline

Technical Service Specialist

D and D Global
10.2022 - 07.2024

Machinist

Siouxland Machine
01.2016 - 10.2022

Owner/Operator of American Specialized LLC

Self-employed
03.2008 - Current

Supervisor of Machining Department

Quatro Composites
01.2006 - 03.2013

Mechanical Engineering -

Northwest Iowa Community College

Diploma - Machining/Tool And Die Making

Northwest Iowa Community College

Similar Profiles

CREATE PROFILE
Chris Heronemus