Summary
Overview
Work History
Education
Skills
Timeline
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Chris Hill

Lexington,NE

Summary

Driven by a commitment to excellence, I leveraged my customer service and computer skills at Walmart to enhance customer satisfaction and streamline pharmacy operations. Demonstrating leadership and attention to detail, I significantly contributed to team success and improved service quality, embodying a results-oriented approach with a focus on achievements.

Overview

24
24
years of professional experience

Work History

Associate

Walmart
05.2000 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Collaborated with team members to meet daily sales targets, contributing to overall store success.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Supported store management in planning and executing seasonal promotions and sales events.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
  • Participated in periodic inventory counts to maintain accurate stock levels.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Pharmacy Technician

Walmart Pharmacy
11.2013 - 05.2020
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

Education

BBA - Business Administration

University of Nebraska Lincoln
Lincoln
05.1992

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Customer interaction
  • Leadership Qualities
  • Customer Engagement
  • Issue Resolution
  • Record and File Management
  • Customer Assistance

Timeline

Pharmacy Technician

Walmart Pharmacy
11.2013 - 05.2020

Associate

Walmart
05.2000 - Current

BBA - Business Administration

University of Nebraska Lincoln

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Chris Hill