Chris Hill
Summary
Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.
Overview
22
22
years of professional experience
Work History
Software Support Specialist
Ace Hardware Home Services
03.2024 - 10.2024
- Manged and help create Ace Home Services Pricebook to be used at all locations
- Assisted in the creation of product documentation and user guides, enabling customers to better understand pricebook functionality and features.
- Provided remote assistance to clients experiencing technical difficulties, reducing downtime and minimizing disruptions to their operations.
- Conducted thorough troubleshooting to accurately diagnose software problems and provide timely solutions.
- Created user accounts and assigned permissions.
General Manager
Ace Hardware Home Services
04.2023 - 02.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Assisted in recruiting, hiring and training of team members.
General Manager
Unique Indoor Comfort Philadelphia
08.2022 - 03.2023
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Owner/President
Dick Hill and Son
01.2003 - 07.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Enhanced company's market position by identifying and pursuing new business opportunities.
Education
Bachelor of Science - Business Administration
Indiana University East
Richmond, IN05.2013
Skills
- Quickbooks
- Service Titan
- Remote Support
- Project Management
- Teamwork and Collaboration
- Problem-Solving
- Microsoft Windows and Office
- Small business operations
- Relationship Building
Additional Information
- BDR Client for 8 years and improved revenue from $1.1 million to $5.2 million
- In 2022, sold my company to Grove Mountain Partners (Private Equity) for 7.5 X EBITA
- I have a complete belief and understanding of the principles of BDR. I am passionate about the values and lessons they teach to help contractors like me.
- I believe I have a great story to tell future companies looking to improve their lives and their companies using the BDR principles.
- Barry Burnett is the reason I started with Profit launch and then becoming a coaching client. He came to my distributor for a 3 year business development course. He saw something in me and I will be eternally grateful for meeting him. I spoke to him a month before his passing at Profit Launch. I still use some of his "Barryisms" which will be relevant for the rest of my life.
Timeline
Software Support Specialist
Ace Hardware Home Services
03.2024 - 10.2024
General Manager
Ace Hardware Home Services
04.2023 - 02.2024
General Manager
Unique Indoor Comfort Philadelphia
08.2022 - 03.2023
Owner/President
Dick Hill and Son
01.2003 - 07.2022
Bachelor of Science - Business Administration
Indiana University East
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