Chris Hinson
Parsons,TN
Summary
Adept at enhancing team efficiency and data accuracy, I leveraged my expertise in dispatch software and exceptional customer service at TT Express INC. By training new staff and optimizing dispatch procedures, I significantly contributed to the seamless operation of a 27-vehicle fleet, demonstrating strong problem-solving and decision-making skills.
-Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
-Experienced with coordinating transportation logistics and managing schedules effectively. Utilizes strong problem-solving skills to ensure timely deliveries and smooth operations. Track record of maintaining excellent communication with drivers and customers to resolve issues promptly.
-Knowledgeable dispatcher with solid track record in coordinating complex logistics and managing transportation schedules efficiently. Recognized for optimizing routes and reducing delivery times, ensuring seamless operations. Demonstrated proficiency in communication and problem-solving to address challenges swiftly and maintain service quality.
-Experienced with driver management, route optimization, and team leadership. Utilizes strategic planning to enhance efficiency and ensure timely deliveries. Track record of effective communication and problem-solving in dynamic environments.
Overview
14
14
years of professional experience
Work History
Dispatcher/Driver Manager
TT Express INC
11.2023 - 12.2024
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Directed dispatching, routing, and tracking of 27 fleet vehicles.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Kept detailed records of dispatched calls, enhancing data tracking.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
HVAC Technician
Bridgers Hvac and Welding
07.2022 - 11.2023
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Provided emergency response services for critical system failures, minimizing downtime impacts on businesses or homeowners.
- Improved system efficiency by conducting thorough HVAC equipment inspections and maintenance.
- Managed inventory levels of tools and parts, ensuring technicians had access to necessary resources for successful job completion without delay.
- Recommended appropriate upgrades to clients'' existing systems, resulting in increased energy efficiency and cost savings.
- Contributed to a safer work environment by adhering to industry safety standards and regulations during all tasks performed.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
- Worked in strict compliance with applicable OSHA regulations and safety requirements.
- Repaired and maintained residential and commercial heating, air conditioning and refrigeration systems.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Repaired and replaced motors, bearings and belts.
- Filled out detailed work orders for each job completed.
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
Truck Driver
Ascend/Milan Express
12.2010 - 05.2022
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Dropped and hooked trailers and changed configuration of equipment.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Operated with safety and skill to avoid accidents and delays.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
- Completed routine maintenance on truck to keep in working order.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
- Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Streamlined trip logs, expense reports, and other paperwork to ensure accurate records were maintained for compliance purposes.
- Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
- Optimized vehicle performance by diligently monitoring and addressing any maintenance issues, prolonging the truck''s lifespan and reducing costly repairs.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes or potential hazards.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Inspected load security and checked for damages.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Maintained clean driving record, adhering strictly to traffic laws and safety regulations.
- Improved fuel efficiency, adopting eco-friendly driving practices.
- Strengthened relationships with clients by providing exceptional service and timely communication.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma -
Northside
Jackson, TN05-1991
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Route planning
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Dispatching procedures
- Problem-solving
- Customer relations
- Dispatch coordination
- Schedule management
Timeline
Dispatcher/Driver Manager
TT Express INC
11.2023 - 12.2024
HVAC Technician
Bridgers Hvac and Welding
07.2022 - 11.2023
Truck Driver
Ascend/Milan Express
12.2010 - 05.2022
High School Diploma -
Northside
Similar Profiles
FAHAD BIN MAHFOOZFAHAD BIN MAHFOOZ
Sales and Marketing Manager at TT Academy ( TT GROUP WORLDWIDE )Sales and Marketing Manager at TT Academy ( TT GROUP WORLDWIDE )
Zyah TurnbullZyah Turnbull
Technician Apprentice at TT DatacommsTechnician Apprentice at TT Datacomms
Kumar MuthusamyKumar Muthusamy
Data Analyst | FreeLancer at Project-2 Client – TT Asian Store (Excel, SQL, TabData Analyst | FreeLancer at Project-2 Client – TT Asian Store (Excel, SQL, Tab