Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Chris Hogsed

Talking Rock,GA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Senior Service Center Manager

Arrow Exterminators
07.2014 - Current
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Set clear goals to monitor targets and offered real-time input on performance and motivation.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Complied with regulatory guidelines and requirements.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Engaged employees in business processes with positive motivational techniques.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Service Manager

Arrow Exterminators
01.2012 - 07.2014
  • Resolved customer complaints in professional and timely manner.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored service staff performance and provided feedback for improvement.
  • Monitored inventory levels and placed orders to replenish stock.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Pest Control Technician

Arrow Exterminators
07.2010 - 01.2012
  • Educated and advised customers on preventive measures to reduce pest infestations.
  • Applied pesticides to inside and outside of structures utilizing company protocols.
  • Applied chemical solutions on building surfaces to eliminate pests.
  • Responded to customer inquiries and complaints regarding pest control services and solutions.
  • Complied with safety guidelines and regulations with during pest control processes.
  • Performed general pest control solutions such as bed bug and termite inspections and treatments.
  • Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.

Service Supervisor

Pestban Of Georgia
01.2007 - 07.2010
  • Assisted with training and development of team members.
  • Handled customer complaints and inquiries.
  • Monitored team's performance and gave feedback when necessary.
  • Updated job knowledge by attending workshops, training sessions and educational opportunities.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.

Termite Technician

Allgood Pest Solutions
01.2005 - 01.2007
  • Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
  • Adhered to most stringent safety procedures when applying chemicals.
  • Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
  • Prepared reports and kept detailed records of pest control activities.
  • Inspected equipment for proper functionality to effectively facilitate application.
  • Inspected commercial and residential buildings and structures for pest issues.

Communications Technician

Comcast
09.2003 - 01.2005
  • Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
  • Followed standards and procedures to maintain safe work environment.
  • Accurately read, understood and carried out written instructions.
  • Installed and maintained systems and analyzed users' needs.
  • Collaborated with other technicians to troubleshoot and resolve technical issues.
  • Installed and repaired network cabling, hardware and software to maximize operational efficiency.
  • Responded to service requests during and after business hours.
  • Implemented training programs to improve knowledge and skills of new technicians.
  • Installed wiring, cabling and networking hardware on customer premises.

0341 Infantry Mortarman

United States Marine Corps
03.1999 - 08.2003
  • Constructed and camouflaged infantry positions and equipment to prevent detection.
  • Trained in use of tear gas, passive ordnance, and explosives.
  • Led fire team during infantry dismounted combat drills and situational training exercises.
  • Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
  • Performed as fire team member during situational training exercises and infantry dismounted combat drills.
  • Trained over multinational partners, contractors and foreign nationals to develop warfighting and defense capabilities.
  • Trained new Marines on standard operating procedures.
  • Conducted safety briefings for squad members prior to missions.

Education

GED -

Marietta High School
Marietta, GA
06.1999

Skills

  • Staff Supervision
  • Financial Reporting
  • Payroll
  • Revenue Forecasting
  • Budget Management
  • Customer Service
  • Employee Coaching and Mentoring
  • Decision-Making
  • Computer Skills
  • Problem Resolution
  • Hiring and Training

Accomplishments

  • Supervised team of 31 staff members.
  • Regional Manager of the Year.
  • Service Center of the Year Award.
  • Highest Service Center Profit Award x2.
  • Circle of Diamonds Award x8.
  • Senior Service Center Manager Award.
  • Core Value Award.
  • Manager Training Mentor.

Certification

Certified Operator in WDO and HPC

Category 41 Certified

Timeline

Senior Service Center Manager

Arrow Exterminators
07.2014 - Current

Service Manager

Arrow Exterminators
01.2012 - 07.2014

Pest Control Technician

Arrow Exterminators
07.2010 - 01.2012

Service Supervisor

Pestban Of Georgia
01.2007 - 07.2010

Termite Technician

Allgood Pest Solutions
01.2005 - 01.2007

Communications Technician

Comcast
09.2003 - 01.2005

0341 Infantry Mortarman

United States Marine Corps
03.1999 - 08.2003

GED -

Marietta High School

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Chris Hogsed