Chris Hoisington
Altamonte Springs,FL
Summary
Knowledgeable and efficient professional with extensive experience in financial industry. Prepares detailed client financial information to meet strict government and state regulations. Possesses comprehensive knowledge of conventional and government loan programs to fulfill customer needs. Results-oriented Loan Processor highly effective at coordinating documents and processes between departments, individuals and government offices. Expert negotiator, problem solver and organizer. Over 8 years of experience in loan processing and mortgages. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Accurate and dedicated processor evaluates financial documentation and promotes positive client interactions. Works exceptionally well in fast-paced environments driven by tight deadlines. Employs critical eye toward document details and customer information to avoid errors and promote efficiency.
Overview
16
16
years of professional experience
Work History
Processor
Luxe Mortgage Lending
11.2021 - 11.2023
- Entered data into computer tracking system and filed paperwork according to procedures.
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
- Maintained accurate records to enable processor activity and performance monitoring.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Processing Manager
Digital Risk
09.2015 - 11.2021
- Successfully managed team of 13 staff, providing assistance and answering questions.
- Helped processing department grow in size and effectiveness throughout expansion process.
- Evaluated and assessed employee performance to meet production and data targets.
- Adhered to all applicable compliance and regulatory requirements.
- Collaborated with director on process improvement initiatives to attain goals.
- Processed loan applications and monitored progress from start to finish.
- Monitored pipelines to track and log status of loans.
Assistant Manager
Papa Johns
09.2007 - 09.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
High School Diploma -
Lakeland High School
Walled Lake, MISkills
- Paperwork Management
- Interpersonal Communication
- Data File Transferring
- Inventory Monitoring
- Document Review
- Multitasking and Organizing
- Data Entry
- Attention to Detail
Timeline
Processor
Luxe Mortgage Lending
11.2021 - 11.2023
Processing Manager
Digital Risk
09.2015 - 11.2021
Assistant Manager
Papa Johns
09.2007 - 09.2015
High School Diploma -
Lakeland High School
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