Years of professional
Chris Hoole
Long Beach,CA
Summary
Dynamic professional with a proven track record at Lowe's, excelling in customer relationship management and quality control. Expert in streamlining processes to enhance efficiency and reduce costs, evidenced by under-budget project completion. Skilled in building key stakeholder relationships and delivering top-notch customer service, demonstrating a high-energy attitude and reliability.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
11
11
Work History
Customer Service Representative
Lowe's
03.2017 - Current
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Construction Manager
C. Hoole Construction
01.2014 - Current
- Monitored subcontractor operations and applied effective time, resource, and money management strategies to delivery under-budget project completion.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Surveyed sites to determine material needs and accurately manage inventories and budgets.
- Verified completed projects met approved time, quality, and cost estimates.
- Communicated daily with vendors to keep project fully operational.
- Collaborated with contractors, architects, engineers, and public agencies to complete projects within timeline limitations and budget constraints.
- Negotiated contracts with suppliers and subcontractors to confirm fair pricing and quality service.
- Supervised team of 7 construction workers to maintain productivity and quality of work.
- Identified and resolved construction issues promptly to prevent delays.
- Planned and implemented comprehensive construction schedule to guarantee completion of project on time and within budget.
- Prepared and managed project budgets to accurately track costs and expenses.
- Conducted critical pre-installation conferences with general contractors, subcontractors, consultants, and manufacturer's representatives.
- Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
- Developed and implemented construction plans according to client specifications and expectations.
- Monitored construction sites for compliance with safety regulations and adherence to standards.
- Led design and development of residential and commercial buildings.
- Obtained building and specialty permits from local jurisdictional agencies.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Oversaw effective disposal of construction waste and implemented programs to increase use of recycled materials.
- Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
Education
Associate of Science - Business Management
Long Beach City College
Long Beach, CAAssociate of Science - Communication
Long Beach City College
Long Beach, CASkills
- Account updating
- Scheduling
- Complaint resolution
- Business development
- High-energy attitude
- Stock management
- Delivery scheduling
- Quality control
- Prioritization
- Key stakeholder relationship building
- Service upselling
- Product and service solutions
- Punctuality and reliability
- Documentation
- Client relations
- Conflict resolution
- Complaint handling
- Customer relationship management (CRM)
Timeline
Customer Service Representative
Lowe's
03.2017 - Current
Construction Manager
C. Hoole Construction
01.2014 - Current
Associate of Science - Communication
Long Beach City College
Associate of Science - Business Management
Long Beach City College
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