Chris Hopkins-Murphy
Lakewood
Summary
Enthusiastic Senior Customer Service Representative with more than 15+ years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.
Overview
8
8
years of professional experience
Work History
Senior Customer Service Representative
VitaCup Inc
07.2020 - 06.2025
- Resolved customer inquiries through effective communication and product knowledge.
- Streamlined complaint resolution processes, improving response times significantly.
- Implemented customer feedback initiatives to drive product improvement strategies.
- Collaborated with marketing teams to create targeted promotions based on customer preferences and feedback.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Postal Clerk /Certified Notary Public
Postal Annex+
12.2018 - 07.2020
- Processed incoming and outgoing mail efficiently, ensuring timely delivery and compliance with postal regulations.
- Assisted customers with inquiries regarding postal services, providing accurate information and resolving issues effectively.
- Maintained inventory of shipping supplies, ensuring availability and organization for daily operations.
- Trained new staff on operational procedures and customer service standards, fostering a collaborative work environment.
- Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
Shift Supervisor
Starbucks
08.2017 - 12.2018
- Supervised daily operations to ensure adherence to quality and service standards.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Enhanced workflow efficiency by streamlining processes and delegating tasks effectively.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
Education
Bachelor of Arts - Liberal Arts
Southern New Hampshire University
Hooksett, NH01-2023
Associate of Arts - Liberal Arts
San Diego Mesa College
San Diego, CA01-2019
Skills
- Customer Acquisition and Retention
- Inside Sales
- Creative Problem Solving
- Strategic Planning
- Business Intelligence
- Microsoft Office Suite 365
- Social Media Management
- Adobe Creative Cloud
- Bonify Custom Fields
- Customer support
- Quality assurance
- Complaint resolution
Timeline
Senior Customer Service Representative
VitaCup Inc
07.2020 - 06.2025
Postal Clerk /Certified Notary Public
Postal Annex+
12.2018 - 07.2020
Shift Supervisor
Starbucks
08.2017 - 12.2018
Bachelor of Arts - Liberal Arts
Southern New Hampshire University
Associate of Arts - Liberal Arts
San Diego Mesa College
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