Chris Howard
Charlotte,NC
Summary
Strong leadership professional experienced in designing and implementing business plans, procedures and strategies. Skilled at setting comprehensive goals for growth and performance.
Overview
22
22
years of professional experience
Work History
Associate Director of Operations
OneMain Financial
05.2002 - Current
- Cultivated a culture of continuous improvement by encouraging feedback from staff at all levels within the organization.
- Supported business growth through strategic planning and process development.
- Empowered team members by delegating responsibilities effectively while still offering support when needed.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Established performance metrics to track progress against organizational goals, providing valuable insights for continuous improvement efforts.
- Improved operational efficiency by identifying bottlenecks in workflows and implementing targeted solutions.
- Enhanced communication between departments by developing clear channels for information sharing and collaboration.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Department Manager
OneMain
04.2017 - 07.2023
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen department capabilities.
- Communicated with managers of other departments to maintain transparency.
Collections Supervisor
OneMain Financial
09.2008 - 05.2017
- Enhanced collections efficiency by implementing and monitoring strategic collections plans.
- Monitored front areas so that questions could be promptly addressed.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Researched accounts and completed due diligence to resolve collection problems.
- Ensured compliance with federal, state, and company regulations in all collection activities.
- Supervised and coordinated activities of collections employees attempting to gather monies owed from consumers.
- Reduced delinquency rates with proactive account management and timely followups.
Team Lead
Citigroup Inc
01.2002 - 03.2007
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
Education
Bachelor of Arts - Marketing Management And Research
University of South Carolina - Columbia
Columbia, SC05.1999
Skills
- Process Improvements
- Performance Improvement
- Management Team Building
- Quality Assurance
- Employee reviews
- Staff Scheduling
- Training Management
- Teamwork and Collaboration
- Corporate Social Responsibility
- Resource Allocation
- Relationship Building
- KPI Tracking
- Hiring and Onboarding
- Change Management
- Operations Management
- Performance Improvements
- Recruitment
- Employee Development
- Performance Evaluations
Timeline
Department Manager
OneMain
04.2017 - 07.2023
Collections Supervisor
OneMain Financial
09.2008 - 05.2017
Associate Director of Operations
OneMain Financial
05.2002 - Current
Team Lead
Citigroup Inc
01.2002 - 03.2007
Bachelor of Arts - Marketing Management And Research
University of South Carolina - Columbia
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