Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rozier Miller

Duquesne,PA

Summary

Highly motivated, dynamic and reliable hard worker with almost 15 years of proven customer service skills. Adept at building rapport and increasing sales through effective communication and problem-solving. Recognized for eagerness, time management, maintaining high standards of store presentation and achieving sales targets consistently. Energetic self-starter committed to enhancing customer satisfaction and fostering loyalty.

Overview

14
14
years of professional experience

Work History

Part-time Sales Associate

Rallyhouse
02.2024 - Current
  • Organize racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handle cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Build relationships with customers to encourage repeat business.
  • Manage returns, exchanges and refunds in accordance with store policy.
  • Answer customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engage with customers to build rapport and loyalty.
  • Maintaine calm demeanor and professionally managed issues in busy, high-stress situations.

Housekeeper

Rivers Casino Landing Hotel
07.2020 - 02.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Part-time Sale Associate

DTLR
07.2011 - 03.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Education

High School Diploma -

Penn Foster High School
Chandler, AZ
06-2006

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Flexible schedule
  • Cleaning techniques
  • Energetic self-starter

Timeline

Part-time Sales Associate

Rallyhouse
02.2024 - Current

Housekeeper

Rivers Casino Landing Hotel
07.2020 - 02.2024

Part-time Sale Associate

DTLR
07.2011 - 03.2020

High School Diploma -

Penn Foster High School

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