Chris Ibanez
Phoenix,AZ
Summary
High Detail-oriented medical records professional with advanced knowledge of medical terminology, procedural codes and records processing practices. Team oriented player with systematic approach. Recognized for strong communication skills and conflict resolution. Known for diligently checking records and resolving discrepancies. Eager to continually improve current skills and develop new strengths.
Overview
8
8
years of professional experience
Work History
Medical Records Specialist
One Medical
12.2020 - Current
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Processed medical records requests from outside requesters such as for life insurance, disability, continuation of care, public health and health insurance according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient records in compliance with security regulations.
- Processed and coordinated amendment requests with privacy and clinical staff.
- Developed efficient standard works for record processes, enhancing overall productivity within department.
- Managed secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
- Provided outstanding customer service to patients requesting copies of their medical records or seeking assistance with related inquiries.
- Collaborated with IT team members to troubleshoot technical issues related to health information systems, ensuring minimal disruption to department workflows.
- Collaborated with cross-functional teams to identify areas for process improvement in handling of sensitive patient data in Kaizen functions.
- Helped develop early training/onboarding process for new employees.
Administrative Assistant
One Medical
02.2016 - Current
- Answered multi-line phone system, routing calls and worked on patient scheduling / inquiries.
- Responsible for prior authorizations, referrals, billing tasks, insurance verification, patient check in, lab check in.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and practicing secure filing systems.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Executed record filing system to improve document organization and management of billing service tickets/ patient information.
Education
Certification -
Glendale Community College
Glendale, AZBA in Theater Arts -
Grand Canyon University
Phoenix, AZ05.2012
Skills
- Bilingual - Fluent in English and Spanish
- Medical Records Management
- Familiar with Health Information Systems / Health Insurance
- Experience with Prior Authorizations
- Medical diagnosis terminology
Timeline
Medical Records Specialist
One Medical
12.2020 - Current
Administrative Assistant
One Medical
02.2016 - Current
Certification -
Glendale Community College
BA in Theater Arts -
Grand Canyon University
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