AI
CHRIS JOHNSON
Philadelphia,PA
Summary
UX Interaction Designer who specializes in building exciting products, implementing effective campaigns, and uncovering behavioral insights for consumers and non-consumer industries around the world by leading innovation in customer experience, product design, technology, marketing, and branding. A vast experience as a designer in multiple industries, including banking, research/development, and survey analysis, demonstrating proven adaptability and knowledge of various techniques and tools appropriate for UX/UI Design.
Overview
21
21
years of professional experience
Work History
Music Instructor/Installation Technician
BridgeSet Sound
Philadelphia, PA
06.2012 - Current
- Managed and monitored small to medium-scale installation projects, ensuring completion within established timelines and budgetary constraints.
- Executed repairs and preventative maintenance tasks, adhering to company standards of quality and operational efficiency.
- Developed comprehensive guides and course materials to reinforce lecture information and provide students with valuable resources.
- Collaborated with project leaders, stakeholders, and teams, fostering strong communication and contributing to project objectives and organizational goals.
- Mentored individual students, providing tailored guidance and support for their academic and professional development.
Installation Technician
Sunflower Creations
Philadelphia, PA
12.2022 - 09.2024
- Collaborated with project managers, coordinating installation schedules to align with client requirements and project timelines.
- Engaged with clients to understand operational needs, providing recommendations for optimal system performance and tailored solutions.
- Conducted on-site assessments to determine efficient installation methodologies for diverse equipment, optimizing functionality and spatial utilization.
- Maintained accurate documentation throughout the installation process, including diagrams, system configurations, and customer information.
- Collaborated with team members on complex installation projects, fostering a cooperative and efficient working environment.
- Adhered to company policies and quality control measures, demonstrating a commitment to high-quality workmanship and client satisfaction.
Project Manager
Building 39
Philadelphia, PA
10.2019 - 01.2020
- Orchestrated team collaboration by implementing a structured communication framework, including project status meetings, task assignments, and defined roles and responsibilities.
- Utilized project management software and tools to establish a centralized platform for project tracking, documentation management, task delegation, and resource allocation.
- Resolved conflicts or potential roadblocks through open communication and collaborative problem-solving.
- Developed and delivered training programs for new team members on company-specific project management processes and best practices.
- Acted as the primary point of contact for project-related inquiries and updates, communicating with internal teams and external stakeholders.
- Cultivated relationships with key stakeholders through consistent communication and engagement.
Bartender
FCM Hospitality
Philadelphia, PA
04.2019 - 01.2020
- Delivered exceptional customer service by engaging with bar guests professionally, anticipating preferences and needs, and fostering a positive atmosphere.
- Implemented upselling and suggestive selling practices, resulting in an increase in average customer check size.
- Resolved customer inquiries, concerns, and complaints with diplomacy and professionalism.
- Managed cash and electronic transactions accurately, demonstrating proficiency in operating POS systems and ensuring accurate daily reconciliation.
- Maintained the cleanliness, organization, and functionality of the bar area, adhering to health, safety, and sanitation regulations.
- Participated in team meetings, contributing insights and feedback regarding promotional campaigns, menu updates, and operational improvements.
Senior Woodworker
Peg and Awl
Philadelphia, PA
11.2012 - 01.2018
- Assembled intricate, hand-made wooden items, adhering to quality standards and packaging items for secure shipping.
- Reviewed blueprints and schematics to determine job requirements, material specifications, and measurements.
- Finished wooden items and construction projects, focusing on achieving a smooth and high-quality surface.
- Handled the end-processing of customer orders, including loading delivery trucks and removing shipping totes.
- Exceeded customer product expectations by performing preventative equipment maintenance.
- Managed inventory levels, implemented equipment maintenance schedules, and maintained organized work areas.
- Monitored team member progress, provided guidance, and enforced project deadlines.
Music Director
Portside Art Center
Philadelphia, PA
05.2010 - 06.2013
- Developed and maintained relationships with local schools, organizations, and artists, identifying opportunities for collaborations and joint performances.
- Provided mentorship and coaching to musicians, improving their technical proficiency, musicality, and performance abilities.
- Conducted evaluations of auditioning candidates' musical abilities during the recruitment process.
- Implemented a system of regular evaluations for ensemble members, providing feedback and identifying areas for improvement.
Estate Sale Manager/Marketing Coordinator
Estate Liquidation Company
Haddonfield, NJ
10.2010 - 09.2011
- Maintained a high delivery rate, completing deliveries daily while adhering to safety regulations.
- Supported warehouse efficiency by organizing inventory, preparing customer orders, and maintaining a clean working environment.
- Delivered customer service by addressing inquiries, resolving complaints, and handling items with care.
- Managed the loading and unloading of delivery vehicles, handling packages and furniture with proper techniques and equipment.
Customer Service Representative
TD Bank
Mount Laurel, NJ
06.2007 - 06.2010
- Managed client communications, provided customer support, and served as a product representative.
- Delivered positive customer experiences by addressing concerns and resolving complaints.
- Processed customer orders received through various channels.
- Earned regional branch recognition for providing customer service.
- Researched banking guidelines and statutory requirements, ensuring adherence to new laws.
- Resolved customer issues related to personal savings, checking, and lines of credit accounts.
- Opened and managed new customer accounts, ensuring accuracy and compliance.
Cashier/Cart Attendant
Target
Burlington, NJ
09.2004 - 05.2005
- Provided support in onboarding new cashiers, delivering instruction on transaction processing, addressing customer concerns, and adhering to company policies.
- Maintained a checkout environment by implementing bagging strategies, stocking supplies, and adhering to organizational standards.
- Contributed to inventory control by monitoring stock levels, communicating shortages, and assisting in merchandise rotation.
- Managed cash transactions, maintaining an accurate and balanced cash drawer.
- Developed cash handling skills among new team members by providing training on cash register systems.
- Executed opening and closing responsibilities, including counting and verifying cash in the register.
Skills
- Figma
- Notion
- Logic Pro X
- User data analysis
- Data visualization
- Presentation design
- Structuring data
- Design discovery
- Use-case exploration
- Mental modeling
- A/B testing
- T-tests
- Project management
- Design strategy
- Prototype generation
- Computer science proficiency
- Lean manufacturing
- Multi-Instrumentalist
Personal Information
Title: UX DESIGNER
Interests
Music
Languages
English
Native or Bilingual
Software
Figma
Notion
Google Workspace
Logic Pro 11
Certification
Thinkful UX/UI Design
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Installation Technician
Sunflower Creations
12.2022 - 09.2024
Project Manager
Building 39
10.2019 - 01.2020
Bartender
FCM Hospitality
04.2019 - 01.2020
Senior Woodworker
Peg and Awl
11.2012 - 01.2018
Music Instructor/Installation Technician
BridgeSet Sound
06.2012 - Current
Estate Sale Manager/Marketing Coordinator
Estate Liquidation Company
10.2010 - 09.2011
Music Director
Portside Art Center
05.2010 - 06.2013
Customer Service Representative
TD Bank
06.2007 - 06.2010
Cashier/Cart Attendant
Target
09.2004 - 05.2005
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