Christopher R. Johnson
Cloud Security Architect
Garland,TX
Summary
Infrastructure Architect with strength in networking, system migrations, and data center operations. Builds stable technology environments by connecting hardware, planning 9+ infrastructure changes per month, and supporting 5+ sites during infrastructure change while weighing security considerations during infrastructure change. Uses architecture methods to support reliable platform performance and smoother rollout execution.
Overview
7
7
Certifications
12
12
years of professional experience
Work History
Network Infrastructure Technician
Black Box - Bank of America
01.2020 - Current
- Identified and troubleshot hardware performance trends and common system issues, reporting findings to enhance overall system reliability.
- Optimized scheduling of repair/upgrade jobs to minimize resource availability disruptions in collaboration with business partners and internal stakeholders; maintained, analyzed, and repaired computer systems, hardware, and peripherals.
- Identify and troubleshoot negative hardware performance trends and common issues afflicting systems, reporting findings.
- Documented and maintained accurate incident and resolution information to support efficient problem resolution and knowledge sharing.
- Documented, maintained, and updated accurate incident and resolution information.
- Established and nurtured robust/lasting relationships with customers by providing efficient problem-solving.
Data Center Technician
Trade Star - Black Box - Bank of America
01.2019 - 01.2020
- Acted as a part of first line of defense in safeguarding company’s valuable and sensitive information. Completed preventative maintenance of equipment and network devices through running cables, improving physical security, and checking utilities.
- Spearheaded locate replacement components and resolving complex problems in conjunction with vendors.
- Played a key role in streamlining repair processes and updating procedures for support action consistency.
- Enhanced customer satisfaction through proactive follow-ups with clients to ensure effective support engagement and timely problem resolution.
- Spearheaded locating replacement components and resolving complex problems in conjunction with vendors.
- Streamlined problem resolution by analyzing user issues and applying test scripts, expertise, and targeted questions.
Service Manger
Lowe's Home Improvement
01.2016 - 01.2019
- Monitored team performance and ensured adherence to service level agreements (SLAs) while providing detailed job training, resulting in achievement of business goals. Evaluated final results to determine quality levels and identify root causes of faults, applying subject matter expertise. Devised efficient processes that contributed to long-term business success.
- Followed up with customers during and after installations to enhance customer retention and satisfaction.
- Attained high customer satisfaction ratings by coaching sales associates on industry’s best practices.
- Coached sales associates on industry best practices, contributing to high customer satisfaction ratings.
- Optimized supply levels to maintain adequate stock within ideal parameters meeting expected needs.
Department Manger
Lowe's Home Improvement
01.2015 - 01.2016
- Maintained transparency by communicating and interacting with managers of cross-functional departments. Formulated and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives. Managed and coordinated all merchandising and operational procedures to ensure optimal operational workflow.
- Improved rate of internal loss prevention by 58% in tool world by systematizing 1K+ units of inventory.
- Established and enforced internal policies to enhance responsiveness to demands.
- Identified and resolved inventory discrepancies, controlling costs and ensuring accuracy.
- Processed merchandise shipments and reconciled delivery orders, ensuring operational consistency.
Education
No Degree - Architecture
Prairie View A&M University
Prairie View, TX 05.2001 -
Skills
Amazon Web Services AWS Cloud
Cloud infrastructure & cloud services
Data & cloud security
Networking & incident response
Kubernetes
Linux
SQL
Python
Cloud architecture
Application architecture
Infrastructure architecture
Technology selection
Best practice implementation
Zero trust architecture
Well-architected framework
Project & resource management
Stakeholder management
Incident documentation
Service continuity planning
Cross-functional coordination
Identity and access management
Certification
AWS Certified Solutions Architect - Associate (SAA-C02) Expires 8/23/2025
Timeline
Network Infrastructure Technician
Black Box - Bank of America
01.2020 - Current
Data Center Technician
Trade Star - Black Box - Bank of America
01.2019 - 01.2020
Service Manger
Lowe's Home Improvement
01.2016 - 01.2019
Department Manger
Lowe's Home Improvement
01.2015 - 01.2016
No Degree - Architecture
Prairie View A&M University
05.2001 -
Additional Experience
Trade star
- Low Voltage Tech 2019
Lowe's Home Improvement
- Lead Receiver 2014 - 2015
- Customer Service Associate Paint 2013 - 2014
- Overnight Stoker and Receiver 2012 - 2013