Summary
Overview
Work History
Education
Skills
Professional Development
Additional Information
Timeline
Generic

Chris Jolley

Ortonville,MI

Summary

Continuous Improvement Professional with 20+ years experience in both domestic and international. Catalyst for innovative initiatives that address today’s business challenges of attaining goals, controlling expenses, satisfying customers while achieving business and profitability objectives. Capable of transitioning underperforming organizations into highly effective ones as well as leading organizations through accelerated growth or rapid change by identifying areas needing performance improvements and implementing solutions utilizing a variety of tools and methods.

Overview

27
27
years of professional experience

Work History

Supplier Quality Training and Development

General Motors Co
01.2017 - Current
  • Implemented new technologies and approaches to training development
  • Managed Continuous Improvement initiatives since 2018
  • Create yearly training plan
  • Develop Training for CoIN Weeks
  • Host and train 2 Global Learning days
  • Maintain training requirements for all SQ Teams
  • Coach and Mentor on Projects


GMAS - Training and Development

General Motors Co
07.2014 - 01.2017
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Developed and maintained relationships with key internal stakeholders.
  • Led new employee Global Training (all regions)
  • Developed and Trained Audit team on various topics
  • Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
  • Collaborated effectively with team members across departments, fostering cohesive work environment conducive to accomplishing shared objectives.

Training Manager

Merrill Technologies
04.2010 - 06.2014
  • Established culture of continuous learning, promoting professional development opportunities for all employees across 4 plants.
  • Created in-depth training manual for all employees.
  • Trained staff during demonstrations, meetings, conferences, and workshops.
  • Drove departmental performance and structured coaching, and managing to enterprise targets.
  • Enhanced employee performance by designing and implementing comprehensive training programs.
  • Developed a competency-based approach to workforce development, aligning individual skillsets with strategic business objectives.

Employee Development / Instructional Designer

Precision Cast Parts (Corporate)
01.2005 - 04.2010
  • Recruited to help develop corporate training programs and produce customized learnings.
  • Focus on training and course development: Delivering training, designing courses, and directing company initiatives.
  • Proven track record of significant improvements in learning processes, productivity, quality, and customer satisfaction
  • Directed e-learning training programs, and maintain accurate records, schedules, and other relevant metrics
  • Focus on employee development: Provided leadership and use of appropriate coaching, supervisory, and evaluation techniques to drive continuous improvement and employee development, helping them to identify and overcome barriers to their success
  • Key Results: Coached over 40 management team associates on planning and communications skills to increase productivity levels
  • Improved productivity by 15% annually in 5 different plants through continuous improvement and employee development
  • Developed Leadership programs
  • Established and evaluated metrics for training effectiveness and ROI
  • Introduced company-wide e-learning, creating a flexible and well-received tool for over 110 locations world-wide
  • Wide background in conducting, developing and improving training programs for employees utilizing blended learning concepts
  • Created courses in Lean Manufacturing, TOC, Process Control, Error Proofing, Standardized Work, Total Productive Maintenance (TPM), Value Stream Mapping (VSM), and Set-Up Reduction
  • Developed Workshops on Communication, Presentation Skills, and Coaching /Mentoring
  • Created Tool Box of Best Practices.

HR Manager

SPS Technologies.
01.2004 - 01.2005
  • Promoted to fulfill broad range of HR functions, including recruiting and training employees, administering benefits, overseeing disciplinary action and managing HR records
  • Restored employee confidence and trust, overcoming initial resistance to change as employees moved from a privately held company to publicly traded corporation.
  • Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.

Special Projects Manager

SPS Technologies.
01.1997 - 01.2004
  • Recognized for ability to identify continuous change actions to reduce cost, enhance quality, and increase margins
  • Developed and implemented strategies to continually improve product design and manufacturing processes by utilizing Poke Yoke, Lean Manufacturing, 5S, SMED, TPM, and Six Sigma principles
  • Key Results: Driver of Standard Work, making problems visible, and led numerous successful lean kaizen events
  • Cross-trained employees on multiple functions
  • Facilitated team charged with improvement of on time delivery: team results included improved on-time delivery from 45% to 95%
  • Led several cross-functional Quality teams and coached team members to develop skills and confidence in their ability to examine work processes, create solutions, and measure improvements
  • Developed visual operator work instructions to standardize manufacturing changeover and production operations
  • Developed and implemented a comprehensive Root Cause / Corrective Action process to address customer shipping and quality concerns
  • Facilitated Visual Factory development and deployment at various manufacturing locations
  • Reduced workplace injuries to set plant safety record through training and open communication that made employees aware of the warning signs of many unsafe work practices
  • Revised job descriptions across all levels
  • Devised creative and cost-effective incentive and morale-boosting programs (including special events) that increased employee satisfaction and productivity.

Education

Bachelor of Arts (BA) -

Center For Creative Studies (CCS)
Detroit, MI

Associate of Science (AS) -

Oakland Community College
Bloomfield Hills, MI

Skills

  • Successful deployment of Lean Production Systems
  • Mentor and leader for management and production associates
  • Root Cause Analysis
  • Creator of Kaizen activities
  • Exceptional communication, presentation and interpersonal skills
  • Utilizes blended learning concepts, including one-on-one, stand-up, and online training
  • Training & Development
  • Performance Management
  • Organizational Development
  • HR Policies & Procedures
  • Metrics Driven
  • Complex Problem-Solving

Professional Development

Continuous training in the areas of Six Sigma, Lean Manufacturing, Employee Development, Leadership Development and Workplace Safety.

Additional Information

AIAG IATF Lead Auditor (9/23)

IATF 16949: 2016 Supplier Auditor Certification (9/23)

RED X Apprentice

Six Sigma Black Belt

Six Sigma Coach (2/24)

Design Thinking University of Virginia (Darden School of Business

Timeline

Supplier Quality Training and Development

General Motors Co
01.2017 - Current

GMAS - Training and Development

General Motors Co
07.2014 - 01.2017

Training Manager

Merrill Technologies
04.2010 - 06.2014

Employee Development / Instructional Designer

Precision Cast Parts (Corporate)
01.2005 - 04.2010

HR Manager

SPS Technologies.
01.2004 - 01.2005

Special Projects Manager

SPS Technologies.
01.1997 - 01.2004

Bachelor of Arts (BA) -

Center For Creative Studies (CCS)

Associate of Science (AS) -

Oakland Community College

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Chris Jolley