Chris Jordan
Laurel,MS
Summary
Dynamic Owner/Operator at Humble Inspections LLC with a proven track record in strategic planning and personnel management. Enhanced customer satisfaction through effective communication and streamlined operations, achieving significant improvements in service quality. Skilled in financial analysis and negotiation, driving profitability while fostering a positive work environment.
Overview
7
7
years of professional experience
Work History
Owner/Operator
Humble Inspections LLC
02.2022 - Current
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed scheduling and logistics for multiple inspection appointments each week.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
Delivery Specialist
MedScope
01.2019 - 02.2022
- Implemented process improvements, reducing delivery errors by enhancing route planning.
- Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
- Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
- Provided exceptional customer service through clear communication with clients regarding delivery times and special requests.
- Collaborated with team members to coordinate deliveries, resulting in seamless handoffs between drivers.
- Coordinated consistent on-time deliveries of damage-free goods.
- Improved delivery efficiency by optimizing routes and utilizing GPS tracking systems.
- Reduced vehicle downtime with regular maintenance checks, ensuring optimal functionality and reducing repair costs.
- Delivered packages to customer doorsteps and business offices.
- Maintained clean and orderly appearance while on shift.
- Kept detailed records of deliveries and money received from customers.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Education
Bachelor of Science - Business Administration And Management
Independence University
Salt Lake City, UT11-2016
Associate of Arts - General Studies
Jones County Junior College
Ellisville, MS06-2007
Skills
- Personnel management
- Staffing
- Operations oversight
- Negotiation
- Inventory management
- Strategic planning
- Payroll processing
- Relationship management
- Financial analysis
- Operational reporting
- Budget development
- Financial planning
- Marketing expertise
- Client relationship management
- Sales strategy development
- Financial reporting
- Vendor negotiation
- Market analysis
- Accounting principles
- Cost management
- Risk management
- Regulatory compliance
- Pricing strategy development
- Cashflow management
- Finance management
- Profit optimization
- Preventative maintenance
- Human resources oversight
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer service
- Customer-oriented
- Equipment operation
- Schedule management
- Materials transport
- Vehicle inspections
- Accurate record keeping
- Safe driving practices
- Order picking and processing
- Safe driving
- GPS and route planning
- Document management
- Route planning
- Logistics planning
- Vehicle maintenance
- Vehicle systems
- Transportation safety
Timeline
Owner/Operator
Humble Inspections LLC
02.2022 - Current
Delivery Specialist
MedScope
01.2019 - 02.2022
Bachelor of Science - Business Administration And Management
Independence University
Associate of Arts - General Studies
Jones County Junior College