Christopher Judd
Van Nuys,CA
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable and successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
7
7
years of professional experience
Work History
Server
Marriott Edition Hotel
08.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server, Shift Supervisor
Le Pain Quotidien
06.2021 - 07.2022
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Served food and beverages promptly with focused attention to customer needs.
Server
Patxi's
02.2021 - 06.2021
- Provided exceptional customer service to restaurant patrons while maintaining a positive attitude
- Ensured restaurant guest return rate and sales growth through quality service
- Managed financial records and handled service bills for guests and restaurant
- Increased sales through connecting with customers and suggesting add-ons throughout the shift.
Server, Bartender
Chili's
02.2019 - 02.2020
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Shift Supervisor, Barista
Starbucks
10.2016 - 12.2019
- Oversee store operations, task out employees, resolve costumer discrepancies
- Executed exceptional customer relationship growth and re-enforcement through genuine connection and interaction
- Prepared and served hand-crafted beverages to make the moment right with each customer
- Received and recorded inventory from new deliveries, opened and closed registers, and finalized the end of day deposit
- Completed daily opening and closing tasks, including thorough cleanliness of the store, maintaining environmental security for customers, and keeping integral items replenished.
Education
Bachelor of Music Degree -
Azusa Pacific University
Azusa, CA12.2014
Skills
- Cash Handling
- Relationship Management
- Sales Techniques
- Food and Beverage Pairings
- Quality Control
- Dining Area Maintenance
- POS System (Toast, Oracle)
- Beverage Preparation
- Guest Engagement
Timeline
Server
Marriott Edition Hotel
08.2022 - Current
Server, Shift Supervisor
Le Pain Quotidien
06.2021 - 07.2022
Server
Patxi's
02.2021 - 06.2021
Server, Bartender
Chili's
02.2019 - 02.2020
Shift Supervisor, Barista
Starbucks
10.2016 - 12.2019
Bachelor of Music Degree -
Azusa Pacific University
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