Chris Karnow

• Lead a high-performing sales team, managing both direct and indirect sales of digital solutions to enterprise and mid-market customers, resulting in consistent overachievement of sales targets.
• Developed and executed account plans for strategic accounts, driving revenue growth through a mix of outbound prospecting, upselling, and cross-selling within existing client bases.
• Cultivated long-term relationships with key accounts, identifying new opportunities and maintaining a pipeline of forecasted opportunities.
• Partnered with internal teams, including account managers and solutions consultants, to drive product adoption and customer satisfaction.
• Utilized CRM tools and sales productivity platforms to track performance, forecast sales, and ensure alignment with monthly, quarterly, and annual goals.
• Demonstrated strong communication and storytelling abilities, effectively pitching tailored solutions and leading product demonstrations to decision-makers.

Key Achievements:

• Surpassed sales quotas by an average of 15% each quarter through effective pipeline management and customer relationship-building.
• Drove a 25% increase in new business within the Higher Education vertical, expanding Lumen’s presence in the sector.
• Enhanced team collaboration and sales processes, leading to a 30% improvement in sales cycle efficiency.

• Managed a portfolio of strategic accounts, working to identify new sales opportunities and maintain relationships with existing clients in a highly competitive market.
• Developed and executed account-specific sales strategies to drive revenue growth, focusing on digital transformation and emerging technologies.
• Collaborated with cross-functional teams to deliver solutions that addressed clients’ evolving technology needs, including cloud infrastructure, automation, and networking solutions.
• Nurtured customer relationships by understanding their unique business challenges and offering customized recommendations to drive efficiency and innovation.
• Conducted regular business reviews with clients, presenting new product offerings and ensuring customer satisfaction and retention.
• Utilized CRM software to track account health, forecast sales opportunities, and ensure effective communication across teams.

Key Achievements:

• Exceeded annual sales targets by 10% through a combination of new business acquisition and upselling to existing customers.
• Successfully sold advanced IT solutions and technology products, including network optimization tools and cloud-based software, leading to a 20% increase in account value.
• Recognized for excellence in customer relationship management, achieving a 95% client retention rate.