Summary
Overview
Work History
Education
References
Timeline
Generic

Chris Kern

Overland Park,KS

Summary

Customer-oriented Supervisor with 20+ years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in [Type] industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success. Dependable Receiving / QC supervisor with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

20
20
years of professional experience

Work History

Supervisor Receiving and Quality Control

Long Motor Corp.
Lenexa, KS
06.2004 - Current
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Coordinated employee schedules according to shift changes and availability.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Maintained positive working relationship with fellow staff and management.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Responded to customer questions regarding products, prices and availability.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated with others to discuss new opportunities.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.

Education

Some College (No Degree) - HVAC Installation And Repair

Johnson County Community College
Overland Park, KS

References

References available upon request.

Timeline

Supervisor Receiving and Quality Control

Long Motor Corp.
06.2004 - Current

Some College (No Degree) - HVAC Installation And Repair

Johnson County Community College
Chris Kern