Chris Kidd

Customer-focused Desktop Support with 15 years of experience with a broad spectrum of computer operating systems applications and hardware. Exceptional customer service and communication skills;consistently conveys competence and concern to end users. Strong ability to effectively multi task and to perform with a sense of urgency for rapid issue resolution. Areas of Expertise - Testing & Troubleshooting Project Management System Administration Vendor Relations Strategic Planning Resource Allocation Effective Communication Team Leadership Business Continuity Data Backup & Recovery Promote optimal performance, reliability, and security across core business systems. Results-driven professional offering a progressive, 15-year career in information technology. Repeated success directing IT projects from inception to execution, strategically allocating resources and delegating tasks to achieve on-time, on-budget delivery. Expertly manage technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence. Process improvement champion with a history of implementing new procedures and technologies to strengthen security posture, enhance operational efficiency, and control costs. Knowledgeable Desktop Support Analyst well-versed in Windows and Apple operating systems. Troubleshoots malfunctions, updates components and patches software for smooth software operations. Known for thriving in fast-paced environments and making efficient and informed decisions for repairs.

SYSTEM ADMINISTRATION DATA BACKUP ORACLE SQL MAC (5 years) Desktop Support (10+ years) Production Support Help Desk LAN Ticketing RSA Active Directory (10+ years) Microsoft Windows (10+ years) Software Troubleshooting Computer Networking (10+ years) Network Support (7 years) Operating Systems (10+ years) Mobile Devices (8 years) Technical Support (10+ years) Mac OS Microsoft Windows Server DHCP DNS