Chris Kim
Little Ferry
Summary
Professional in hospitality with extensive experience ensuring smooth operations in hotel environments. Strong focus on team collaboration and achieving results, adapting easily to changing needs. Expertise in managing room assignments, coordinating guest requests, and maximizing occupancy rates. Reliable and resourceful, skilled in using property management systems, and committed to delivering outstanding guest experiences.
Overview
22
22
years of professional experience
Work History
Rooms Controller/Supervisor
Grand Hyatt New York
09.2013 - 12.2024
- Provided backup support during peak times by assisting front desk operations such as answering phones, processing reservations, or addressing walk-in inquiries.
- Handled VIP's & group arrivals.
- Blocking rooms for 7 day advanced
- Trained new team members on room controlling procedures, fostering a positive work environment.
- Participated in cross-departmental meetings to collaborate on initiatives aimed at enhancing overall guest experience throughout their stay at the hotel property.
- Managed room inventory effectively to minimize overbooking situations.
Night Auditor
Grand Hyatt New York
09.2011 - 09.2013
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Guest Service Representative
Waldorf Astoria New York
01.2007 - 07.2009
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Front Desk Agent
Hyatt Rye Brook
04.2003 - 08.2004
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Answered customer telephone calls promptly and appropriately handled needs.
Education
Bachelor of Science - Hospitality Management
University of Nevada, Las Vegas
Las Vegas, NVAssociate of Science - Hospitality Management
Monroe College
New Rochelle, NY05-2003
Skills
- Multitasking skills
- Front office operations
- Team leadership
- Decision-making
Languages
Korean
Full Professional
Timeline
Rooms Controller/Supervisor
Grand Hyatt New York
09.2013 - 12.2024
Night Auditor
Grand Hyatt New York
09.2011 - 09.2013
Guest Service Representative
Waldorf Astoria New York
01.2007 - 07.2009
Front Desk Agent
Hyatt Rye Brook
04.2003 - 08.2004
Bachelor of Science - Hospitality Management
University of Nevada, Las Vegas
Associate of Science - Hospitality Management
Monroe College
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