Chris Kirkvold

• Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
• Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
• Completed complex photo shoots at indoor and outdoor venues.
• Digitally edited photos to enhance appearance.
• Photographed high-quality images for various print and digital projects.
• Utilized natural and artificial lighting to capture desired images and maintain quality.
• Assisted clients with creative ideas for photography needs.
• Captured stunning images for variety of projects.

• Work alongside the Digital Strategy Manager to launch digital marketing campaigns, optimize the website, maintain the marketing automation platform and processes, and conduct campaign reporting.
• Assist in planning and implementing new digital campaigns to drive quality leads and pipeline.
• Support the planning and execution of Account Based Marketing programs and segmentation.
• Conduct A/B tests to improve the website and digital campaigns.
• Assist with the creation and testing of marketing automation programs required to support digital marketing initiatives.
• Partner with the Digital Marketing Specialist to implement our Live Chat strategy.
• Collaborate with Web Development, Content, and Brand teams to improve messaging, the digital buyer journey, and SEO rankings for the website.
• Establish relationships with third-party vendors and consultants to track and optimize results.
• Closely collaborate with the Demand Generation, Brand, and Product Marketing teams to ensure that solution messaging and brand standards are consistent in digital efforts.
• Use reporting and analysis to make recommendations on future value and pursue continuous improvement across digital campaigns.
• Team up with Sales and BDR leaders to ensure marketing alignment on campaigns and pipeline goals

• Process and perform quality control on customer maintenance, program updates, and data-feeds according to established service levels
• Provide consultations to customer administrators and internal stake holders on best practices for program requests
• Conduct quality control checks on monthly and quarterly recurring customer reports
• Manage and document customer cases and ongoing tasks using Zendesk

• Provide exceptional customer service by addressing customer inquiries, issues, and concerns
• Assisted customers in navigating products or services, troubleshoot technical problems, and resolving billing or payment inquiries
• Collaborated with cross-functional teams, such as sales, technical support, and logistics to resolve customer issues and ensure seamless customer experience
• Acted as brand ambassador, promoting customer loyalty and satisfaction through positive and professional interactions

• Responded to customer calls and emails to answer questions about products and services.
• Assisted customers with account management tasks, such as account setup and updating personal information
• Educated customers about available products, services, and benefits
• Resolved customer issues and complaints in a timely and satisfactory manner, ensuring high levels of customer satisfaction

• Fixed identified issues to increase productivity and boost workflows.
• Revise and implement new communications to internal business
  partners and Dashers
• Strategically work with internal business partners to help improve overall experience for merchants, customers, and dashers
• Fixed identified issues to improve workflows.

• Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
• Increased customer engagement through social media.
• Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
• Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
• Met multiple deadlines using strong task prioritization skills.
• Supported SEO initiatives to improve content, keywords and branding.
• Tracked and analyzed social media and online marketing initiatives.
• Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
• Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns, and website updates.

• Responded to all client inquiries and asked appropriate questions to facilitate resolution.
• Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
• Interacted with team members across departments to research and resolve customer issues.
• Verified basic needs are being met, providing navigation assistance for various benefits and available services.

• Maintained and updated project related documents
• Managed and coordinated operations of the speaker bureau, overseeing logistics and administration of speaker engagements, including booking, travel arrangements, and contract management
• Acted as primary point of contact for speakers, and internal stakeholders ensuring clear and effective communication to facilitate successful speaker engagements
• Conducted thorough research and evaluation of potential speakers, assessing their expertise, relevance, and suitability for specific events and audiences
• Collaborated with sales and other internal stakeholders to create educational marketing materials

• Technical Director of KDLT News Today program, overseeing technical aspects of live broadcasts, ensuring smooth operation of equipment and coordinating within the production team
• Responsible for capturing and editing new stories as a News Photographer, contributing to online articles and news broadcasts. Proofread content following AP Style Guidelines, ensuring accuracy, consistency, and adherence to journalistic standards
• Collaborated with news team members to plan and execute visual storytelling, capturing compelling visuals and footage to enhance news stories. Assisted in managing production schedules, equipment maintenance, and troubleshooting technical issues to ensure seamless news production
• Stayed updated on industry trends and advancements in technology to implement innovative techniques and improve overall quality of news broadcasts