Christopher (Chris) Kleemann

• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Developed and executed strategic initiatives to drive business growth and have strong YTD ARR performance, resulting in higher ASP while focused on core industry penetration.
• Oversaw key customer expansion initiatives, leading Account Executives to identify and grow ARR in key customer accounts.
• Founded performance- and merit-based evaluation system to assess staff performance.
• Devised and presented business plans and forecasts to board of directors.
• Initiated strategy to drive company growth and increase market share and profitability.
• Monitored key business risks and established risk management procedures to improve sales forecasting to C-Suite and Board of Directors.
• Developed innovative sales and marketing strategies to facilitate business expansion.
• Analyzed industry trends and tracked competitor activities to inform decision making.
• Revamped sales strategies to increase customer acquisition rates while maintaining strong profit margins.
• Developed measurement tools, dashboards, and reports to track metrics on adoption and effectiveness of initiatives.
• Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.

• Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
• Achieved 75% of sales target in 2022, while revamping Account Executive organization.
• On target to exceed sales targets in 2023. Over 100% of plan based on 2023 quarterly targets.
• Proven track record to lead successful sales processes and close Fortune 100, global accounts.
• Implemented successful improvements to sales process, pipeline generation and sales forecasting.
• Identified key channel growth opportunity leveraging internal Ecosystem partners to drive new commercial strategy.

• Continued overachievement of sales plan, accomplishing 167% of quota.
• Identified target accounts and successfully executed account campaigns to quickly build pipeline 5x assigned quota.
• Leveraged existing relationship network to gain insights and access into prospects.
• Ability to identify and form CXO relationships to help align sales process that resulted in better sales forecasting of opportunities.
• Proven ability to align internal constituents to execute sales strategy.
• Worked with customers to develop strategic business and account plans.
• Demonstrated ability to successfully upsell new features and services to drive incremental growth.

• Consistent overachievement of quota - President Club winner in 2019 (140%) & 2021 (205%).
• Identified and won Fortune 100 global accounts.
• Managed internal teams to support sales objectives in multiple regions.
• Established key executive relationships at global accounts.
• Identified key global partners (ISVs & Channel Sales) to help drive sales process.
• Maintained relationships at existing global accounts to further propose new products and services to drive incremental.

• Accomplished Senior Account Manager and President Club winner in 2018 (179%).
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Demonstrated ability to execute sales strategy and align internal constituents to drive positive results.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Collaborated with senior sales leadership to drive internal sales process changes and approach (ie Challenger sales model).

• Successfully transitioned to Sales Executive Team, which resulted in overachievement of plan in 2016 (121%), President Club Winner.
• Identified key account targets to drive internal marketing campaigns and BDR processes.
• Aligned internal constituents to drive sales strategy.
• Executed POC to demonstrate platform capabilities.
• Aligned key "top to top" relationships with CXOs.
• Identified upsell opportunities to drive incremental growth.

Provide Trade Promotion Management (TPM) software consulting services for customers using Microsoft Dynamics AX, Dynamics NAV and Dynamics CRM ERP solutions.

• Led implementation efforts to install TPM and Pricing platform.
• Identified key areas of incremental growth to add on additional software and services.
• Implemented solution for global customers in Manufacturing and Distribution segments.

Managed demo and POC setup including site build and configuration for prospective client demonstrations; Coordinated internal resources to build-out sites for prospect demos.

Subject Matter Expert on demos to prospective clients focusing on areas of claims management, deductions, promotion setup and trade payments.

Assisted Sales Executives with on-site and web demonstrations.

Coordinated follow-up activities during sales process with efforts contributing to finalizing multi-year SaaS contracts for Trade Promotion Management solutions.

Led internal resources to build out Rebate and Claims Settlement portal for up-sell opportunities to existing and net new sales opportunities.

Introduced and implemented Rebate and Claims Settlement portal within 9 months of initial development.

Lead Manager on implementing full suite of trade promotion software; Overall project accountability to assure implementations ran timely; Managed internal IT resources for configuration and interfaces; Manage business resources to ensure proper configuration of solution; Lead update calls with MFR management and internal resources.

Successfully manage implementations of five major accounts with recurring revenue impact of greater than $1MM annually.

Lead demonstrations of TPM tool to assist pre-sales and new implementations presenting on-site with Sales Leadership as product Subject Matter Expert (SME).

Lead internal team in development and implementation of two new product introductions enhancing TPM tool.

Responsible for performing deep dive in TPM tool with new clients to ensure proper configuration and, where needed, enhancement to the current system.

Wrote specifications on any enhancements needed to the TPM tool for review and sign-off by senior leadership on both business and technical side.

Coordinated internal cross functional teams to ensure delivery of system configurations and interfaces.

Lead on-site training of TPM tool at customers’ national sales meetings and on-line refresher sessions.

Managed client support team servicing 80+ key customer accounts. Oversaw and supported team members in their initial intake of client issues, and empowered staff to provide analysis and resolve requests through problem-solving techniques.

Was the highest level of support for all client escalations and business critical customer related issues; independently addressed these issues and determined final resolution keeping in mind the best interest of all parties involved.

Managed the distribution center staff responsible for processing incoming and outgoing shipments of payment instruments, accounting for over $500M in client payments throughout the year. Maintained successful SAS compliance over systems and processes in the distribution center.

Oversaw treasury operations for 40+ accounts, averaging $4M in weekly clearing activity. Monitored client cash flow and tracked available funds, documenting issues and identifying problem trends where they existed.

Personally maintained third party vendor and banking relationships, including handling all incoming requests/transmissions from bank partners. Successfully managed daily clearing activities and files.

Played a key role in the successful migration of multiple clients from current reporting services to an upgraded solution.