Chris Kleinholz
Broadview Heights,OH
Summary
Knowledgeable Automotive Sales Manager and Training Executive with proven track record in driving sales growth and cultivating lasting client relationships. Demonstrated success in leading sales teams to meet and exceed targets, with notable achievements in expanding market share and enhancing customer satisfaction. Utilized strategic planning and effective communication to drive team performance and ensure consistent results. Known for adaptability, strategic planning, and effective communication.
Overview
2026
2026
years of professional experience
Work History
Sales Manager / BDC Manager
Mazda of Kent
2023 - 2025
- Oversaw both showroom sales operations and the Business Development Center (BDC), managing inbound and outbound call center activity.
- Directed a cross-functional team of sales representatives and BDC agents, establishing clear KPIs and performance tracking systems.
- Leveraged CRM technology to streamline lead management, monitor customer interactions, and optimize sales pipeline performance.
- Partnered with the Finance & Insurance (F&I) department, filling in as interim Finance Manager when needed.
- Applied consumer direct sales expertise from mortgage industry leadership roles, implementing proven call structures and training programs.
- Led sales team to exceed monthly targets through effective training and motivation strategies.
- Developed and implemented customer engagement initiatives, enhancing client relationships and retention rates.
- Conducted regular performance reviews, providing constructive feedback to enhance team productivity.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Sales & Training Manager
Green Lending
11.2024 - Current
- Built a modular sales training framework integrated with Microsoft Copilot and SharePoint for scalable advisor development.
- Designed role-specific coaching content to elevate discovery, branding, and close ratios.
- Partnered with leadership to align training programs with company revenue and growth strategy.
Vice President, Sales Development & Training
CrossCountry Mortgage
01.2021 - 01.2024
- Directed national sales training strategy across branches with over 1,000 loan officers.
- Spearheaded rollout of new learning technologies and call review systems.
- Partnered with executive leadership to drive production increases through advisor certification and scripting programs.
Director, Sales Development & Training
CrossCountry Mortgage
01.2018 - 01.2021
- Developed and implemented onboarding and sales curriculum adopted across the organization.
- Managed internal coaching team and created scalable frameworks for sales enablement.
- Introduced measurable call quality standards for advisor performance improvement.
Sales Manager
CrossCountry Mortgage
01.2011 - 01.2018
- Managed team of Mortgage Loan Officers, focusing on production, pipeline development, and closing strategies.
- Provided daily coaching, deal support, and ongoing training.
- Regularly ranked among top-performing sales managers company-wide.
Education
B.B.A. - Banking, Corporate Finance, Real Estate & Securities Law
Kent State University
BBA - Real Estate & Finance
Cleveland State University
Cleveland, OHSkills
- Automotive Sales Management
- BDC & Call Center Management
- Finance & Insurance (F&I)
- Consumer Direct Sales
- CRM & Lead Management Optimization
- Training Program Development
- Process Focused Training
- Team Coaching & Mentorship
- Strategic Sales Planning
- Call Quality Improvement
- AI & Technology-Enabled Sales Tools
- Customer Retention & Experience
- Relationship Building
- Sales Development
- Team Leadership
- Goals & Performance Analysis
- Motivational Skills
- Verbal & Written Communication
- Sales Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales & Training Manager
Green Lending
11.2024 - Current
Vice President, Sales Development & Training
CrossCountry Mortgage
01.2021 - 01.2024
Director, Sales Development & Training
CrossCountry Mortgage
01.2018 - 01.2021
Sales Manager
CrossCountry Mortgage
01.2011 - 01.2018
Sales Manager / BDC Manager
Mazda of Kent
2023 - 2025
B.B.A. - Banking, Corporate Finance, Real Estate & Securities Law
Kent State University
BBA - Real Estate & Finance
Cleveland State University
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