Chris Knutson

Supervisor

United States Postal Service, USPS

06.1994 - 09.2020

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Monitored workflow to improve employee time management and increase productivity.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Maintained compliance with company policies, objectives, and communication goals.
Evaluated employee performance and coached and trained to improve weak areas.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Achieved results by working with staff to meet established targets.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Conducted routine inspections to check quality and compliance with established specifications.
Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
Developed and implemented customer service policies to enhance satisfaction.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Collected, arranged, and input information into database system.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.