Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Chris Kobar

Boise,ID

Summary

Proven leader in driving sales and enhancing customer relationships, notably at State Farm where I leveraged marketing acumen and rapport-building expertise to exceed sales targets. My approach combines data analysis with public speaking prowess, achieving a consistent record of project success and team motivation. Skilled in technical solutions, I excel in fast-paced, team-environments, ensuring impactful results.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Agent

State Farm
01.2024 - Current
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of State Farm insurance products or services to promote sales.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
  • Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
  • Achieved top performer status within the company due to consistent high sales numbers. Successfully acquired over $200K in premium in quarter two.
  • Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
  • Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
  • Negotiated prices, terms of sales and service agreements.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Customer Support Specialist

Select Quote
08.2023 - 01.2024
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
  • Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
  • Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
  • Resolved customer complaints with empathy and patience, restoring client confidence in company.

ESL Teacher

Pinnacle Charter School
12.2019 - 07.2023
  • Educated students in basics of English grammar and conversational speaking.
  • Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
  • Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
  • Increased student proficiency in English by creating engaging and interactive classroom activities.
  • Supported language development for non-native speakers by providing one-on-one tutoring sessions tailored to individual needs.
  • Created and delivered engaging lesson plans to accommodate different learning styles.
  • Developed a welcoming classroom environment that encouraged cultural exchange between students from diverse backgrounds, fostering mutual understanding and respect among classmates.
  • Promoted critical thinking to build subject engagement and interaction.
  • Improved reading comprehension among struggling students through the use of diverse texts and guided discussions about main ideas, themes, and vocabulary.
  • Modified curriculum plans with colleagues to meet changing student needs.
  • Set assessments to measure student progress and identify growth opportunities.
  • Evaluated student progress using standardized tests, quizzes, and oral assessments to modify teaching strategies as needed.
  • Developed and taught ESL curriculum to improve students' conversational abilities.
  • Achieved higher student retention rates by developing strong rapport and maintaining open communication with both students and parents.
  • Facilitated small group and individual instruction to maximize student learning.
  • Gave one-on-one attention to each student while maintaining overall focus on entire group.
  • Attended workshops to learn about student motivation and engaging learning activities.
  • Contributed to school-wide professional development initiatives by leading workshops on best practices for teaching ESL learners across different grade levels.
  • Adopted new technologies and online platforms to facilitate student learning.
  • Developed activities and integrated technology to diversify instruction.
  • Strengthened students'' writing abilities through comprehensive essay assignments and detailed evaluation of grammar, punctuation, and style.
  • Collaborated with colleagues to design interdisciplinary lesson plans that incorporated elements from various subjects into the ESL curriculum.
  • Conducted regular assessment of student progress, providing detailed feedback to support continuous improvement.
  • Sought out and incorporated feedback from students to continuously refine teaching methods and materials.

Assistant Athletic Director

Pinnacle Charter School
01.2021 - 05.2023
  • Oversaw scheduling of competitions, practices, and facilities usage to maximize efficiency and optimize resources.
  • Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times.
  • Monitored academic progress of student-athletes by working closely with academic advisors to ensure eligibility requirements were met consistently.
  • Managed budgets for various athletic departments, ensuring proper allocation of funds for equipment, travel expenses, and other necessities.
  • Organized fundraising events to support athletic department initiatives and increase community engagement.
  • Enhanced student-athlete performance by implementing innovative training programs and coaching techniques.
  • Collaborated with coaches to develop customized training plans tailored to individual athlete needs and goals.
  • Evaluated coaching staff performance through regular assessments, providing constructive feedback and identifying areas for improvement to optimize team success.
  • Streamlined communication channels between athletes, coaches, staff members, school administration, parents, and alumni.
  • Assisted head Athletic Director in developing long-term strategic plans for continued growth and success of the athletics program.
  • Increased team cohesion and motivation through the organization of team-building activities and workshops.
  • Improved community outreach efforts by organizing volunteer opportunities for athletes which also fostered a sense of civic responsibility among student-athletes.
  • Created a positive culture within the athletic department by fostering an environment that valued teamwork, accountability, integrity, sportsmanship, and respect among all stakeholders.
  • Established strong relationships with local media outlets resulting in increased coverage of athletic events and accomplishments.
  • Served as a liaison between athletic teams and campus organizations such as residence life or dining services to address unique student-athlete needs or concerns effectively.

Sales

Gemini Auto
05.2018 - 08.2018
  • Assisted sales teams with pre-sales inquiries, helping streamline the sales process for greater efficiency.
  • Boosted sales team performance by implementing innovative training programs and sales tools.
  • Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
  • Analyzed customer data and sales trends to develop targeted sales campaigns.
  • Increased online sales revenue by developing and implementing effective sales strategies.
  • Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
  • Boosted sales revenue by implementing customer-centric coaching strategies for the sales team.

Education

Master of Arts - Educational Administration & Leadership

Grand Canyon University
Phoenix, AZ
09.2022

Bachelor of Arts - History

Regis Universtiy
Denver, CO
05.2019

Associate of Arts - Elementary Education

Central Arizona College
Coolidge, AZ
05.2016

High School Diploma -

Williams Field HS
Gilbert
05.2014

Skills

  • Marketing
  • Data Analysis
  • Project Management
  • Public Speaking
  • Technical skills
  • Building rapport

Certification

  • Professional Teacher license (Co)
  • English Second Language Certification
  • Registered Athletic Administrator
  • Administrative License (CO)
  • Health, Life, Property, & Casualty certified.

Timeline

Sales Agent

State Farm
01.2024 - Current

Customer Support Specialist

Select Quote
08.2023 - 01.2024

Assistant Athletic Director

Pinnacle Charter School
01.2021 - 05.2023

ESL Teacher

Pinnacle Charter School
12.2019 - 07.2023

Sales

Gemini Auto
05.2018 - 08.2018

Master of Arts - Educational Administration & Leadership

Grand Canyon University

Bachelor of Arts - History

Regis Universtiy

Associate of Arts - Elementary Education

Central Arizona College

High School Diploma -

Williams Field HS

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Chris Kobar