Chris Kobar
Boise,ID
Summary
Proven leader in driving sales and enhancing customer relationships, notably at State Farm where I leveraged marketing acumen and rapport-building expertise to exceed sales targets. My approach combines data analysis with public speaking prowess, achieving a consistent record of project success and team motivation. Skilled in technical solutions, I excel in fast-paced, team-environments, ensuring impactful results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Agent
State Farm
Boise, ID
01.2024 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of State Farm insurance products or services to promote sales.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Achieved top performer status within the company due to consistent high sales numbers. Successfully acquired over $200K in premium in quarter two.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Negotiated prices, terms of sales and service agreements.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Customer Support Specialist
Select Quote
Remote
08.2023 - 01.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
ESL Teacher
Pinnacle Charter School
Federal Heights, Co
12.2019 - 07.2023
- Educated students in basics of English grammar and conversational speaking.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
- Increased student proficiency in English by creating engaging and interactive classroom activities.
- Supported language development for non-native speakers by providing one-on-one tutoring sessions tailored to individual needs.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Developed a welcoming classroom environment that encouraged cultural exchange between students from diverse backgrounds, fostering mutual understanding and respect among classmates.
- Promoted critical thinking to build subject engagement and interaction.
- Improved reading comprehension among struggling students through the use of diverse texts and guided discussions about main ideas, themes, and vocabulary.
- Modified curriculum plans with colleagues to meet changing student needs.
- Set assessments to measure student progress and identify growth opportunities.
- Evaluated student progress using standardized tests, quizzes, and oral assessments to modify teaching strategies as needed.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Achieved higher student retention rates by developing strong rapport and maintaining open communication with both students and parents.
- Facilitated small group and individual instruction to maximize student learning.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Attended workshops to learn about student motivation and engaging learning activities.
- Contributed to school-wide professional development initiatives by leading workshops on best practices for teaching ESL learners across different grade levels.
- Adopted new technologies and online platforms to facilitate student learning.
- Developed activities and integrated technology to diversify instruction.
- Strengthened students'' writing abilities through comprehensive essay assignments and detailed evaluation of grammar, punctuation, and style.
- Collaborated with colleagues to design interdisciplinary lesson plans that incorporated elements from various subjects into the ESL curriculum.
- Conducted regular assessment of student progress, providing detailed feedback to support continuous improvement.
- Sought out and incorporated feedback from students to continuously refine teaching methods and materials.
Assistant Athletic Director
Pinnacle Charter School
Federal Heights, Colorado
01.2021 - 05.2023
- Oversaw scheduling of competitions, practices, and facilities usage to maximize efficiency and optimize resources.
- Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times.
- Monitored academic progress of student-athletes by working closely with academic advisors to ensure eligibility requirements were met consistently.
- Managed budgets for various athletic departments, ensuring proper allocation of funds for equipment, travel expenses, and other necessities.
- Organized fundraising events to support athletic department initiatives and increase community engagement.
- Enhanced student-athlete performance by implementing innovative training programs and coaching techniques.
- Collaborated with coaches to develop customized training plans tailored to individual athlete needs and goals.
- Evaluated coaching staff performance through regular assessments, providing constructive feedback and identifying areas for improvement to optimize team success.
- Streamlined communication channels between athletes, coaches, staff members, school administration, parents, and alumni.
- Assisted head Athletic Director in developing long-term strategic plans for continued growth and success of the athletics program.
- Increased team cohesion and motivation through the organization of team-building activities and workshops.
- Improved community outreach efforts by organizing volunteer opportunities for athletes which also fostered a sense of civic responsibility among student-athletes.
- Created a positive culture within the athletic department by fostering an environment that valued teamwork, accountability, integrity, sportsmanship, and respect among all stakeholders.
- Established strong relationships with local media outlets resulting in increased coverage of athletic events and accomplishments.
- Served as a liaison between athletic teams and campus organizations such as residence life or dining services to address unique student-athlete needs or concerns effectively.
Sales
Gemini Auto
Denver, CO
05.2018 - 08.2018
- Assisted sales teams with pre-sales inquiries, helping streamline the sales process for greater efficiency.
- Boosted sales team performance by implementing innovative training programs and sales tools.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Analyzed customer data and sales trends to develop targeted sales campaigns.
- Increased online sales revenue by developing and implementing effective sales strategies.
- Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
- Boosted sales revenue by implementing customer-centric coaching strategies for the sales team.
Education
Master of Arts - Educational Administration & Leadership
Grand Canyon University
Phoenix, AZ09.2022
Bachelor of Arts - History
Regis Universtiy
Denver, CO05.2019
Associate of Arts - Elementary Education
Central Arizona College
Coolidge, AZ05.2016
High School Diploma -
Williams Field HS
Gilbert05.2014
Skills
- Marketing
- Data Analysis
- Project Management
- Public Speaking
- Technical skills
- Building rapport
Certification
- Professional Teacher license (Co)
- English Second Language Certification
- Registered Athletic Administrator
- Administrative License (CO)
- Health, Life, Property, & Casualty certified.
Timeline
Sales Agent
State Farm
01.2024 - Current
Customer Support Specialist
Select Quote
08.2023 - 01.2024
Assistant Athletic Director
Pinnacle Charter School
01.2021 - 05.2023
ESL Teacher
Pinnacle Charter School
12.2019 - 07.2023
Sales
Gemini Auto
05.2018 - 08.2018
Master of Arts - Educational Administration & Leadership
Grand Canyon University
Bachelor of Arts - History
Regis Universtiy
Associate of Arts - Elementary Education
Central Arizona College
High School Diploma -
Williams Field HS