Chris Lamkin

Service and Operations Manager

LKQ Corporation Inc.

03.2010 - 05.2025

Managed and motivated employees to be productive and engaged in work.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Controlled costs to keep business operating within budget and increase profits.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Recruited, interviewed and hired employees.
Developed detailed plans based on broad guidance and direction.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Leveraged data and analytics to make informed decisions and drive business improvements.