Chris Lancaster

Primary Responsibilities

1. Greeting visitors, clients and customers in person or over the phone.

2. Answering, directing and managing incoming calls.

3. Responding to emails, messages and other correspondence.

4. Managing and maintaining schedules, calendars and appointments.

5. Handling data entry, filing and record-keeping.

6. Providing general information, answering queries and resolving issues.

7. Maintaining office supplies, materials and equipment.

Administrative Tasks

1. Managing mail, packages and courier services.

2. Maintaining confidentiality and handling sensitive information.

3. Organizing meetings, events and conferences.

4. Preparing reports, documents and presentations.

5. Performing bookkeeping, invoicing and billing tasks.

6. Updating databases, spreadsheets and software systems.

7. Maintaining office organization and tidiness.

Interpersonal and Communication

1. Building positive relationships with clients, staff and management.

2. Communicating effectively through verbal and written communication.

3. Resolving conflicts and addressing customer complaints.

4. Collaborating with colleagues on projects and tasks.

5. Providing exceptional customer service.

Technical Skill

1. Proficiency in Microsoft Office (Word, Excel, Outlook).

2. Familiarity with customer relationship management (CRM) software.

3. Knowledge of phone systems, voicemail and email management.

4. Basic accounting and bookkeeping skills.

5. Data entry, typing and record-keeping accuracy.

Soft Skills

1. Strong communication, listening and problem-solving.

2. Organizational, time management and multitasking.

3. Attention to detail, discretion and confidentiality.

4. Positive attitude, adaptability and teamwork.

5. Conflict resolution and negotiation.