Chris Leaidicker
Columbia,SC
Summary
Seasoned Account Executive bringing valuable experience in managing and growing key accounts, consistently meeting sales goals, and fostering client relationships. Strong communication, negotiation, and problem-solving skills paired with ability to develop strategic business plans. Demonstrated success in driving revenue growth and improving customer satisfaction rates in previous roles.
Overview
13
13
years of professional experience
Work History
Account Executive
Diesel Laptops
Irmo, SC
03.2022 - 08.2024
- Developed and implemented customized sales strategies to meet revenue goals for specific territories.
- Prospected and qualified new leads within assigned territory.
- Fostered solid relationships with critical decision-makers to secure long-term partnerships.
- Delivered impactful product presentations and demonstrations, exceeding customer expectations.
- Achieved consistent success in negotiating and closing sales deals, surpassing quota expectations.
- Maintained a consistent track record of delivering exceptional customer service and support resulting in high levels of satisfaction.
- Stayed updated on industry trends and competitor landscape, fostering competitive advantage.
- Sold technology solutions, driving revenue growth and forging strong partnerships with government agencies through effective contract negotiations
- Managed accounts by providing ongoing technical support after the sale was completed.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Performed product demos at conferences, meetings, seminars, or other venues as necessary.
- Identified potential new customers through research of industry trends and competitive analysis.
Senior Service Advisor
Auto Care Plus
Manchester, NH
06.2019 - 06.2021
- Led and ensured customer service excellence, surpassing all needs and expectations.
- Developed strong customer relationships by effectively communicating and building trust.
- Prepared detailed and concise service invoices with clear instructions for technicians.
- Procured parts from suppliers while negotiating competitive prices and ensuring on-time deliveries.
- Identified and assessed possible problems during comprehensive vehicle inspections.
- Performed thorough test drives and final quality control inspections, ensuring the safety and optimal performance of vehicles.
- Achieved higher levels of customer satisfaction and revenue growth by effectively up-selling recommended services.
- Provided support and help to promote collaboration within the team.
- Developed comprehensive service plans for customers' vehicles, including cost estimates and timelines.
- Trained new staff members on proper procedures for servicing customer vehicles.
- Provided customer service and advice to clients regarding vehicle maintenance and repair.
Automotive Service Manager
Al's Automotive and Truck
Exeter, NH
11.2017 - 05.2019
- Led customer service excellence, ensuring all needs were met and exceeded.
- Effectively communicated with customers, building trust and rapport.
- Prepared service invoices, providing clear instructions for technicians.
- Sourced parts from suppliers, negotiated competitive pricing, and ensured timely deliveries.
- Performed comprehensive vehicle inspections, identifying potential problems.
- Conducted test drives and final quality control checks, guaranteeing vehicle safety and performance.
- Up-sold recommended services, increasing customer satisfaction and revenue.
- Contributed to a positive team environment, assisting colleagues when needed.
- Monitored shop productivity reports to determine if goals were being met or exceeded.
- Conducted performance appraisals for staff members and provided feedback on areas of improvement.
- Designed training programs for new hires based on their skill level and experience.
- Advised customers on proper vehicle care techniques after completion of repairs.
- Provided customers with repair estimates and advised them on additional services that may be needed.
- Identified opportunities for process improvement within the service department.
Inside Sales Representative
Bow Auto Parts
Bow, NH
11.2016 - 11.2017
- Provided exceptional customer service via phone and in-person interactions.
- Efficiently processed parts inquiries, orders, returns, and warranty claims.
- Generated accurate and timely invoices, ensuring smooth financial transactions.
- Conducted cold calls to generate new business leads.
- Researched customer needs and preferences to identify opportunities for new business.
- Developed and maintained relationships with key customers to ensure customer satisfaction.
- Contributed ideas for improving internal processes related to sales operations.
- Provided customers with product information, pricing and availability.
- Cross-sold additional products or services based on customer needs.
Service Advisor
Advanced Computer Automotive
Long Beach, CA
02.2012 - 10.2016
- Led customer service excellence, ensuring all needs were met and exceeded.
- Effectively communicated with customers, building trust and rapport.
- Prepared service invoices, providing clear instructions for technicians.
- Sourced parts from suppliers, negotiated competitive pricing, and ensured timely deliveries.
- Performed comprehensive vehicle inspections, identifying potential problems.
- Conducted test drives and final quality control checks, guaranteeing vehicle safety and performance.
- Up-sold recommended services, increasing customer satisfaction and revenue.
- Contributed to a positive team environment, assisting colleagues when needed.
- Developed strong relationships with customers by providing exceptional customer service.
- Promptly responded to customer inquiries via phone, email or in person.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
- Maintained records of customer interactions and transactions.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Ensured that all customer inquiries were handled promptly and accurately.
Education
High School Diploma -
Coatesville Area Senior High School
CoatesvilleSkills
- Pipeline Management
- Staff Management
- Customer Service
- Account planning
- Territory Management
- Progress Reporting
Zip
29209
State
SC
City
Columbia
Timeline
Account Executive
Diesel Laptops
03.2022 - 08.2024
Senior Service Advisor
Auto Care Plus
06.2019 - 06.2021
Automotive Service Manager
Al's Automotive and Truck
11.2017 - 05.2019
Inside Sales Representative
Bow Auto Parts
11.2016 - 11.2017
Service Advisor
Advanced Computer Automotive
02.2012 - 10.2016
High School Diploma -
Coatesville Area Senior High School
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