Summary
Overview
Work History
Education
Skills
References
Timeline
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Chris Lenz

Chris Lenz

Wheeling,IL

Summary

Criminology graduate with a strong work ethic and a commitment to personal and professional growth. Known for friendly and professional demeanor while representing establishments. Excel in critical thinking, problem-solving, and communication.

Overview

12
12
years of professional experience

Work History

Retail Support Specialist

Verizon Wireless
Northbrook, IL
01.2017 - Current
  • Assisted customers with various support needs
  • Delivered customer solutions through critical thinking skills
  • Provided supervisory assistance for key operations
  • Assisting in skill development for recent hires
  • Supplied constructive critiques after reviewing new hire conversations
  • Facilitated collection of actionable insights through customer outreach and NPS calls
  • Facilitated topic-specific debriefings for recent hire orientations

Security Guard/Trainer

Rivers Casino
Des Plaines, IL
08.2015 - 08.2016
  • Verified identification documents at boarding zones
  • Conducted mobile patrol of facility
  • Dispatched officers promptly based on situational requirements
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Supervised onboarding of new officers on company policies
  • Investigated employee misconduct involving property damage
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.

Fleet Service Clerk

American Airlines
Chicago, IL
08.2012 - 08.2015
  • Assisted with the loading and unloading of cargo onto aircrafts.
  • Performed daily inspections on all ground equipment and vehicles.
  • Provided customer service to passengers, including baggage handling, ticketing, and reservations.
  • Inspected all incoming and outgoing cargo for proper documentation, weight, and balance.
  • Coordinated with dispatch personnel to ensure timely departure and arrival of flights.
  • Operated a variety of motorized ground support equipment such as forklifts, tugs, belt loaders.

Education

Bachelor's Degree - Criminology

Dominican University
River Forest, IL
01.2010

High School Diploma -

Gordon Technical High School
Chicago, IL
05.2005

Skills

  • Strong written and verbal communication skills
  • Proficient in Microsoft Suite
  • Strong critical thinking capabilities
  • Organization and Time Management
  • Social media knowledge
  • Creative solutions
  • Coaching and training
  • Strategic planning and execution

References

References available upon request.

Timeline

Retail Support Specialist

Verizon Wireless
01.2017 - Current

Security Guard/Trainer

Rivers Casino
08.2015 - 08.2016

Fleet Service Clerk

American Airlines
08.2012 - 08.2015

Bachelor's Degree - Criminology

Dominican University

High School Diploma -

Gordon Technical High School

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Chris Lenz