Chris Lewis
Jacksonville,Florida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Able to self-motivate, prioritize, and effectively work to complete many tasks calmly under pressure.
Overview
9
9
years of professional experience
Work History
Contact Center Representative
Internal Revenue Service, IRS
Jacksonville, FL
04.2022 - Current
- Updated account information to maintain customer records.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Conducted thorough research to stay current on ever-changing tax laws, ensuring compliance for clients.
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
- Communicated complex tax issues and terminology with others by explaining in easily-understood terms.
Medicare Customer Service Representative
Florida Blue
09.2020 - 03.2022
- Reaching out to medicare applicants make the proper corrections on their applications to ensure enrollment
- Answering any questions the customer may have about their medicare enrollment.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Upheld strict confidentiality standards while managing sensitive beneficiary information during interactions and data entry tasks.
Licensed Insurance Agent
Bloom Insurance Agency
04.2021 - 08.2021
- Educate new clients on policy options
- Communicate regularly with large client base
- Monitor insurance claims and proceed in accordance to company/federal requirements
- Obtain necessary client information to establish new policies and update current policies
Mobile Banking Tech Support
US Bank NA
09.2018 - 03.2019
- Banking Support Agent for US Bank, Contribute to high-level of customer satisfaction by constantly maintaining friendly attitude
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Customer Service Associate
JCPenney
09.2014 - 10.2018
- Provide exceptional customer service to all incoming clients
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Education
Associates - Biology
Florida State College At Jacksonville
Jacksonville, FL05.2024
High School Diploma -
Mandarin High School
Jacksonville, FL06.2016
Skills
- Technologically savvy
- Customer relations
- Account updating
- System Documentation
- Policies and Procedures Adherence
- Workload Management
- Microsoft Office expertise
- High-energy attitude
- Adaptive team player
- Courteous demeanor
Timeline
Contact Center Representative
Internal Revenue Service, IRS
04.2022 - Current
Licensed Insurance Agent
Bloom Insurance Agency
04.2021 - 08.2021
Medicare Customer Service Representative
Florida Blue
09.2020 - 03.2022
Mobile Banking Tech Support
US Bank NA
09.2018 - 03.2019
Customer Service Associate
JCPenney
09.2014 - 10.2018
Associates - Biology
Florida State College At Jacksonville
High School Diploma -
Mandarin High School