Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
CHRIS LEWIS

CHRIS LEWIS

Phoenix,AZ

Summary

Dynamic Operations Supervisor at Windigo Logistics with a proven track record in enhancing inventory management and quality control. Skilled in data analysis and team building, I developed effective training programs that improved staff performance and compliance. Recognized for resolving customer complaints swiftly, ensuring high satisfaction levels and operational excellence. Proven ability to onboard and train employees quickly and effectively, ensuring alignment with organizational goals. Strong work ethic combined with a commitment to continuous learning and improvement. Demonstrated success in enhancing team productivity and performance through targeted training initiatives.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Operations Supervisor

Windigo Logistics
Phoenix, AZ
05.2024 - Current
  • Analyzed production and distribution data to enhance quality control and inventory management.
  • Ensured compliance with safety regulations to maintain a secure workplace environment.
  • Monitored staff performance, providing constructive feedback for continuous improvement.
  • Developed standard operating procedures to optimize workflow efficiency.
  • Prepared and presented reports on operational performance metrics to management.
  • Trained new employees on job functions and company policies to ensure smooth onboarding.
  • Supervised warehouse activities, including shipment loading, order picking, and packing.
  • Resolved customer complaints promptly to uphold high levels of satisfaction.

Inventory Control Supervisor

Windigo Logistics
Phoenix, AZ
08.2023 - Current
  • Implemented systems for tracking inventory usage and reordering points across all departments.
  • Developed strategies that enhanced efficiency within supply chain processes.
  • Ensured compliance with safety regulations through regular inspections of warehouse equipment and facilities.
  • Monitored warehouse operations to maintain accuracy in receiving and shipping procedures.
  • Trained staff on established inventory control techniques to uphold best practices.
  • Collaborated with purchasing department to secure timely delivery of materials and supplies.

Retention Agent/Shift Supervisor

Cox Communications
Phoenix, AZ
06.2021 - 07.2023
  • Implemented strategies that delivered immediate results through advanced problem-solving and decision-making skills.
  • Created specialized retention plans by leveraging customer experience knowledge.
  • Reviewed past successes and failures to extract valuable lessons for improvement.
  • Introduced employee incentive programs to foster positive workplace culture and enhance retention.
  • Collaborated with product development to enhance offerings, driving repeat business growth.
  • Supported agents in improving service standards, optimizing customer satisfaction metrics.
  • Identified evolving customer needs and adjusted service strategies accordingly.
  • Mentored new hires, strengthening staff development and boosting overall productivity.

Retail Sales Consultant

AT&T
Scottsdale, AZ
05.2017 - 06.2021
  • You'll be the face of, , providing personalized interactions with our customers
  • You'll deliver excellent customer service while being courteous and knowledgeable of the full suite of AT&T products and services
  • Being courteous takes on new meaning in today's environment – it is more than just service with a smile
  • It is creating a meaningful connection between each customer and our brand
  • Your ability to provide an effortless experience will be rewarded as you work to meet key objectives and sales goals
  • Every day will provide a new set of opportunities, so you'll need to be flexible and open to change
  • Depending on your location, you may assist with curbside delivery, online orders or even prospecting efforts to attain new customers
  • You'll also assist with maintaining store inventory, basic sanitizing procedures and the merchandising of products
  • While prior retail or customer- facing sales experience is a plus, we'll provide training to bring you up to speed!
  • Interacted with customers, providing information and top-notch customer service
  • Helped maintain clean, orderly work environment
  • Assisted customers and supported coworkers
  • Handled cash and credit transactions expertly, giving correct change and processing orders
  • Shelved and stocked multiple products
  • Escorted customers to appropriate merchandise
  • Determined needs and advised customers on purchases
  • Upheld company-specific standards for merchandise presentation of best apparel and equipment brands in sporting goods
  • Maintained revenue by attracting customers with attractive sales displays
  • Helped customers find desired items and sizes by closely supporting each person throughout the buying process
  • Located out-of-stock items for customers with other store locations or by directly contacting vendors
  • Calculated sales prices and total purchases, and processed cash or credit transactions
  • Maintained knowledge of current sales and promotions, return and exchange policies, and security practices.

Mobile Service Technician

Flextronics
, AZ
08.2016 - 05.2017
  • Performed routine inspection, testing, and repair of smartphones and other mobile devices according to quality standards
  • Provided preventive maintenance advice and emergency troubleshooting to extend functional life of devices
  • Kept work area, bathrooms, and office environment clean and sterile
  • Offered exceptional customer service by interacting with customers and explaining complex technical issues to in non-technical, simple to understand manner
  • Leveraged point of sale system to maintain accurate record of customer information and real-time status of repair
  • Provided face to face customer support at the device support center in an after sales environment
  • Worked on and completed routine tasks and is capable of handling non routine tasks
  • Used company practices and standards to complete tasks
  • Solved simple problems and flags escalates difficult problems to appropriate level
  • Has the ability to recognize deviations from company practices and standards and tasks appropriate action
  • Principal Accountabilities: Establish strong rapport and trust with customers
  • Effectively communicate with customers
  • Ensure all customers protected information policies/practices are consistently observed and maintained without failure
  • Programs, troubleshoots and tests devices and equipment
  • Solve issues if any
  • Educate customers on protection and further usage of equipment perform open/close duties meet minimal sales goals for upselling of accessories and enhanced features

Underground Utility Locator

PDI Construction
Phoenix, AZ
06.2015 - 08.2016
  • Skillfully operated hand tools and construction equipment such as trenchers to complete installations
  • Used cement, backfilling, and tamping devices to securely fill holes for poles
  • Performed installation work inside, outside and at heights to deliver best possible service to customers
  • Maintained good working relationship with co-workers and management
  • Required minimal oversight to complete job tasks, meeting all deadlines and goals
  • Reviewed incoming orders for mistakes to maintain accurate inventory levels
  • Completed all required paperwork within anticipated timeframes
  • Finished all tasks and job duties, adhering to deadlines to avoid delays
  • Utilized downtime to perform routine tasks, preventing service delays.

Snowboard Instructor

Sunrise Ski Resort
Pinetop, AZ
09.2008 - 03.2013
  • Employed high level of guest service skills and in-depth experience to handle diverse needs each day and expertly resolve any conflicts
  • Matched students to appropriate ski skill level and worked with supervisors to adjust classes for optimal safety and learning
  • Tracked weather and mountain conditions to make accurate judgments about class activities
  • I would teach anywhere from 1-35 persons at a signal time
  • Helped guests safely load and unload chair lift at top and ski runs
  • Handled registration processes, including class assignments, paperwork, and payments
  • Offered safe and fun learning environments by handling classes effectively and creatively implementing skiing lessons
  • Fitted students to proper equipment for skiing needs, individual abilities, and physical characteristics
  • Motivated athletes to always be improving in all aspects of their lives
  • Observed and improved the movement of athletes bodies, hands and feed to obtain the optimal results from every action
  • Plan team travel arrangements, including transportation, food, and lodging.

Education

High School Diploma -

Blue Ridge High
Pinetop, AZ

Welding - Welding

Northern Pioneer College
Show Low, AZ

Skills

  • Customer relations and engagement
  • Persuasion techniques
  • Data analysis and interpretation
  • Offer development strategies
  • Team building and collaboration
  • Training and development programs
  • Problem-solving methodologies
  • Attention to detail
  • Sales and marketing strategies
  • Business development initiatives
  • Policy formulation and compliance
  • Goal setting and achievement
  • Inventory management
  • Quality control
  • Warehouse operations
  • Staff supervision
  • KPI tracking

Certification

  • Birkman Assessment and completion

Timeline

Operations Supervisor

Windigo Logistics
05.2024 - Current

Inventory Control Supervisor

Windigo Logistics
08.2023 - Current

Retention Agent/Shift Supervisor

Cox Communications
06.2021 - 07.2023

Retail Sales Consultant

AT&T
05.2017 - 06.2021

Mobile Service Technician

Flextronics
08.2016 - 05.2017

Underground Utility Locator

PDI Construction
06.2015 - 08.2016

Snowboard Instructor

Sunrise Ski Resort
09.2008 - 03.2013

High School Diploma -

Blue Ridge High

Welding - Welding

Northern Pioneer College

Similar Profiles

CREATE PROFILE
CHRIS LEWIS