Chris Lezama
Houston,TX
Summary
Proven Assistant Manager at Rich's Car Wash, adept in customer relations and staff training, enhanced customer satisfaction and trust. Excelled in money handling and team motivation, significantly contributing to a positive work environment. Demonstrates exceptional people skills and product knowledge, ensuring high-quality service and performance.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Rich's Car Wash
12.2023 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell memberships confidently.
Front of House Staff Member
Chick-fil-A
08.2022 - 01.2023
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Helped guests at tables when in need of assistance.
Education
HVAC
Universal Technical Institute of Texas Inc
Houston, TX03.2025
High School Diploma -
Crosby High School
Crosby, TX05.2023
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Excellent people skills
- Product Sales
- Reliable and punctual
- Customer Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Rich's Car Wash
12.2023 - 07.2024
Front of House Staff Member
Chick-fil-A
08.2022 - 01.2023
HVAC
Universal Technical Institute of Texas Inc
High School Diploma -
Crosby High School
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