Chris Lombardo
Simsbury,CT
Summary
Dynamic Executive Director of Business Development at Wound Care Specialists, adept at strategic planning and relationship building. Successfully expanded client facilities from 40 to 196, enhancing provider networks and implementing training programs. Proven project management skills with a focus on operational excellence and vendor relations, driving significant growth and client satisfaction.
Overview
20
20
years of professional experience
Work History
Executive Director of Business Development
Wound Care Specialists
09.2020 - Current
- Grew skilled nursing home client facilities to 196 expanding from CT to MA, RI, and most recently NC. Increased provider network 200% to accommodate growth.
- Developed company's first training program for new Business Development hires. Responsible for the hiring of four Business Development Managers.
- Created first promotional materials and marketing brochures including testimonials and wound outcome data.
- Established quarterly benchmarks for each department in alignment with the organization's strategic goals.
- High level strategic prospecting of skilled nursing facilities keeping track of ownership changes, collaborating with trusted vendors in the industry, deep analysis of competition by knowing their providers, where and when they round, pros & cons of each practice.
- Meetings with nursing home owners and clinical operators providing solutions to their problems to earn their business as a long term trusted partner.
Business Development Manager
Wound Care Specialists
03.2018 - 09.2020
- Established and optimized business development strategies based on provider need, facility targets, market data, and coverage capabilities doubling client facilities from 40 to 80 in 2018.
- Effective communication with providers on caseloads, travel, find solutions to issues with their rounds.
- Creating provider schedules taking into account travel distance & number of encounters for efficient wound rounds and quality of life for the provider.
- Built relationships with nursing home administration (Administrator, Director of Nursing, Wound Nurses), regional clinicals, regional operations to maintain existing client facilities and create new business.
- Navigate customer concerns with immediate response time, communication, and questions to help uncover the true issue for the appropriate resolution.
- Traveling daily visiting 5-10 facilities a day based on prospecting needs, client check ins, and scheduled meetings in specific areas to maximize productivity.
Outside Sales Representative
Crown Uniform & Linen Service
09.2015 - 02.2018
- Sharing product knowledge with customers while making personal recommendations.
- Emphasize product features based on analysis of customers' needs.
- Planned and organized routes within territory to maximize efficiency and time in the field.
- Answer customers' questions regarding products, prices and availability.
- Execute 15-20 daily on site cold calls to managers and owners to increase client base.
National Accounts Project Manager
Stanley Access Technologies
09.2005 - 09.2015
- Provided excellent customer service to National Account customers based on their needs and wants.
- Experience coordinating field installations, order processing and scheduling.
- Successfully managed and delivered over $8 million in automatic door equipment annually for assigned accounts (TJX Companies, Walgreen Co., Family Dollar, Best Buy, ACE Hardware, Best Western).
- Served as the single point of contact for project scheduling and changes.
- Ability to prioritize multiple projects at one time in a fast paced, high volume environment.
- Strong organizational, communication, & analytical skills.
- Proficient within MS Office Applications (Access, Excel, PowerPoint, Word & Outlook) as well as SAP.
Education
Bachelor of Arts - Marketing
Wagner College
Staten Island, NY2005
Skills
- Strong organizational and analytical skills
- Relationship building
- Staff Management
- Project Management
- Reliable time management skills
- Excellent coordination and multi-tasking
- Strategic Planning
- Vendor Relations
- Operations Management
- Program Leadership
Timeline
Executive Director of Business Development
Wound Care Specialists
09.2020 - Current
Business Development Manager
Wound Care Specialists
03.2018 - 09.2020
Outside Sales Representative
Crown Uniform & Linen Service
09.2015 - 02.2018
National Accounts Project Manager
Stanley Access Technologies
09.2005 - 09.2015
Bachelor of Arts - Marketing
Wagner College