Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Lompe

Springfield,MO

Summary

Reliable, offering strong multitasking, problem-solving, and communication skills, as well as strengths in de-escalating. Striving to give a positive experiences to drive loyalty and repeat business. Trained in Sales and Customer Service areas; flexible with changing business needs.

Overview

2
2
years of professional experience

Work History

Traveler Service Associate, Escalations

Expedia Group
09.2022
  • Assist travelers by finding solutions to concerns, complaints and inquiries
  • Properly navigate agent tools to assets customers concerns
  • Utilizing GDS tools such as Amadues, Farelogix and Saber
  • Maintain patience and composure when faces with difficult travel concerns, by utilizing de-escalations policies and techniques
  • Providing to the traveler a positive and confident experience
  • Display strong telephone etiquette to effectively communicate Vendor policies and customer resolutions
  • Easily adjust to changing situations such as changes to Vendor policies as well as department policies
  • Maintain strong PCI compliance when dealing with payments via credit or debit card
  • Handling sensitive information with discretion with professionalism
  • Document customer issues, properly and clearly in Sales Force and Voyager tools
  • Reflecting proper documentation format, research and resolution for future agent and/or management
  • SME- Subject Matter Expert
  • Supporting new agent with complex issues
  • Effectively guide agents with providing knowledge or direction to help agents make independent choices for customer resolutions
  • Lead agents to utilize proper agent tools to resolve customer concerns in a timely manner
  • Debriefed with agent to discuss concerns or comments while assisting the traveler.

Customer Advocate

Speedy Cash
08.2022 - 09.2022
  • Greeted each customer as they came in
  • Promoted services offered by the company
  • Professionally handled customer sensitive information for services such as title and installment loans, check cashing and money orders
  • Performed end of day duties with balancing cash draws
  • Assisted with end of day paperwork.

Store Associate

Aldi USA
11.2020 - 08.2022
  • Answered customer questions about products and services, helped locate merchandise and promoted key items
  • Assisted customers by answering questions and fulfilling requests
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Answered questions about store policies and addressed customer concerns
  • Balanced and organized cash register by handling cash, counting change and storing coupons.

Education

Wildlife Ecology And Conservation -

Northwest Missouri State University
Maryville, MO

Zoology -

Drury University Annex
Saint Robert, MO
01.2020

Skills

  • Product knowledge
  • Customer service
  • Quality Assurance
  • POS Systems
  • Money Handling
  • Transaction Processing
  • De-escalations
  • Retention
  • Loyalty
  • GSD Systems
  • Brand representation
  • Relationship Building

Timeline

Traveler Service Associate, Escalations

Expedia Group
09.2022

Customer Advocate

Speedy Cash
08.2022 - 09.2022

Store Associate

Aldi USA
11.2020 - 08.2022

Wildlife Ecology And Conservation -

Northwest Missouri State University

Zoology -

Drury University Annex

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Christopher Lompe