Chris Lorenzana
Los Angeles,CA
Summary
Dedicated professional with strong problem-solving and multitasking skills. Committed to enhancing operational efficiency and ensuring high-quality service delivery in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Lead Cabin Service Agent
Menzies Aviation
Los Angeles, CA
01.2025 - 01.2026
- Assisted in loading and unloading cargo to ensure timely aircraft turnaround.
- Conducted pre-flight checks for cabin cleanliness and safety compliance.
- Collaborated with team members to streamline cabin service processes.
- Utilized standard operating procedures to maintain high service quality.
- Responded promptly to crew requests, enhancing overall operational efficiency.
- Monitored inventory levels of cabin supplies and reported shortages.
- Implemented feedback from supervisors to improve service delivery standards.
- Participated in safety training sessions, reinforcing adherence to regulations.
- Streamlined inventory management processes for in-flight amenities such as blankets, pillows, headsets, reading materials, and snacks.
- Collaborated closely with security personnel to report suspicious activities or unattended items for prompt investigation.
- Supported efficient boarding procedures by managing passenger flow at gates, verifying documents, and assisting with seating assignments as needed.
Warehouse Agent
G2 Secured Staff
Los Angeles, CA
08.2025 - 11.2025
- Operated forklifts and pallet jacks to efficiently move inventory within warehouse.
- Loaded and unloaded shipments, ensuring accuracy in order fulfillment.
- Inspected incoming and outgoing shipments for quality control compliance.
- Maintained cleanliness and organization of warehouse space to enhance safety protocols.
- Collaborated with team members to streamline shipping processes and reduce delays.
- Utilized inventory management systems to track stock levels and replenish supplies promptly.
- Assisted in training new staff on operational procedures and safety guidelines.
- Implemented best practices for packaging, optimizing space utilization during transport.
Shift Leader
Carl's Jr
Huntington Park, CA
01.2023 - 10.2025
- Supervised team operations to ensure adherence to quality and safety standards.
- Trained and mentored new staff on efficient workflow and customer service techniques.
- Coordinated shift schedules to optimize labor resources and meet peak demand.
- Implemented process improvements that enhanced overall kitchen efficiency and service speed.
- Monitored inventory levels, facilitating timely orders to prevent stock shortages.
- Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Ensured compliance with health regulations through routine inspections and staff training sessions.
Team Lead
The Home Depot Inc
Huntington Park, CA
03.2024 - 01.2025
- Supervised team operations to ensure adherence to safety protocols and company policies.
- Trained new associates on product knowledge, customer service standards, and operational procedures.
- Coordinated daily assignments to optimize workflow and enhance productivity across departments.
- Implemented process improvements that increased efficiency in inventory management practices.
- Conducted performance evaluations and provided constructive feedback to team members for skill development.
- Resolved customer inquiries and complaints effectively, maintaining high levels of satisfaction.
- Collaborated with management to develop strategies for improving store performance metrics.
- Monitored stock levels and coordinated with suppliers to ensure timely replenishment of products.
Education
High School Diploma - Real Estate
California State University Northridge
Northridge, CA06-2028
High School Diploma -
West Los Angeles College
Culver City, CA06-2028
High School Diploma -
Aspire Ollin
Huntington Park, CA06-2024
Skills
- Strong work ethic
- Pet handling
- Cleaning and sanitizing
- Multitasking proficiency
- Reliability and punctuality
- Safety awareness
- Initiative and Self-motivation
- Security procedures
- Passenger assistance
- Ticketing and reservations
- Document verification
- Baggage handling
- Professional appearance
- Cultural sensitivity
- Announcement delivery
- Special needs support
- Food and beverage handling
- Elderly care experience
- De-boarding process
- Child care experience
- Boarding process
- Language proficiency
- Meal service
- Lost luggage assistance
- In-flight entertainment
- VIP passenger handling
- Flight procedures
- Teamwork and cooperation
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Clear communication
- Calm under pressure
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Cleanliness and sanitation
- Guest services
- Safety procedures
- Emergency situations management
- Food and beverage service
- Hospitality service expertise
- Conflict resolution
- Training and coaching
- Emergency care
- Food and beverage preparation
- Crew coordination
- Public speaking
Accomplishments
- Guided newly hired flight attendants in customer service and safety protocols, enhancing overall service quality by [Number]%.
- Participated in various training sessions and workshops, leading to a job promotion as a result.
- Assumed additional crew duties when fellow flight attendants were inundated, which offered valuable hands-on training in various roles.
- Delivered outstanding service to travelers and ensured prompt resolution of issues, leading to an above-average performance rating.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Warehouse Agent
G2 Secured Staff
08.2025 - 11.2025
Lead Cabin Service Agent
Menzies Aviation
01.2025 - 01.2026
Team Lead
The Home Depot Inc
03.2024 - 01.2025
Shift Leader
Carl's Jr
01.2023 - 10.2025
High School Diploma - Real Estate
California State University Northridge
High School Diploma -
West Los Angeles College
High School Diploma -
Aspire Ollin