Summary
Overview
Work History
Skills
Websites
Education
Certification
Software
Hi, I’m

Chris Losey

Senior Director Of Operations
Mesa,AZ
Chris Losey

Summary

Results-driven Operations leader with a decade of experience optimizing operations for rapid growth and customer satisfaction. Proven track record in building scalable, customer-centric infrastructures and leveraging data-driven insights to drive operational excellence. Skilled in aligning operational strategies with corporate objectives, delivering measurable outcomes, and fostering a culture of innovation. Proven ability to lead high-performing teams, drive revenue growth, and enhance customer lifetime value.

Overview

9
years of professional experience
1
Certificate

Work History

AutomationFix

Co-founder / Director of Operations
5 2021 - Current

Job overview

AutomationFix is focused on helping Sales Ops, RevOps, and Marketing leaders maximize the performance and productivity out of their tech stack. To date, the team has managed 900+ Salesforce projects for small-to-midsize businesses. The focus of these projects is to optimize the performance of their Salesforce and HubSpot Instance.


Highlights:

  • Successfully led the operations team to achieve significant operational improvements, driving a 50% revenue uptick and a 30% increase in customer lifetime value.
  • Successfully optimized daily operations, resulting in significant improvements in operational efficiency and team performance.
  • Optimized operations to reduce costs and improve profitability, delivering tangible value to the organization.
  • Improved customer satisfaction by analyzing feedback, optimizing processes, and negotiating with vendors to drive organizational growth and operational efficiency.
  • Built and maintained a positive work environment that fostered employee development, engagement, and high performance.
  • Successfully developed and implemented core operational processes, optimized the business model, and contributed to strategic improvements in marketing and sales, resulting in higher customer acquisition and retention

Top 1 Mastermind

Senior Business Operations Coach
01.2020 - Current

Job overview

The Top 1 Mastermind is a private, invite-only community of the most successful direct-response marketers in the world. This exclusive group is focused on building and scaling businesses, and generates over 400 million dollars in annual revenue collectively.


Highlights:

  • Served as the Business Operations Coach for The Top 1 Mastermind, a prestigious group of 50 high-achieving business leaders generating over $400 million in annual revenue collectively.
  • Designed and implemented proprietary systems to streamline operations, reduce refunds, and improve overall product fulfillment efficiency.
  • Partnered with team members to streamline operations, develop scalable systems, and align them with strategic objectives.
  • Collaborated with business leaders and owners to develop and implement effective talent acquisition and retention strategies.
  • Leveraged extensive experience in building strong cross-functional relationships and improving inter-departmental communication to drive collaboration and results.


Todd Brown Inc. (Marketing Funnel Automation)

Senior Director of Operations
11.2015 - Current

Job overview

Highlights:

  • Successfully launched and scaled multiple ventures under the Marketing Funnel Automation umbrella, including a SaaS company specializing in funnel reporting and several thriving agencies.
  • Led procurement and operational initiatives for an info products and coaching company, successfully scaling operations following a recent acquisition. Achieved projected growth from $5 million to $15 million within 12 months through strategic procurement management and operational optimization.
  • Served as a Change Management Leader, successfully implementing initiatives to transform operational processes, driving productivity, profitability, and cost optimization.
  • Successfully established and maintained a framework of operational policies that supported efficient and effective operations across diverse business models and geographical regions.
  • Played a pivotal role in driving performance excellence by setting clear KPIs, providing regular feedback, and investing in employee development through targeted training and coaching.
  • Demonstrated expertise in strategic business planning by developing comprehensive plans, crafting targeted market strategies, and establishing efficient procurement channels to drive sustainable growth.
  • Effectively evaluated, selected, and managed vendors, ensuring efficient operations and value delivery.

Skills

Strategic Planning and Execution

Education

University of Phoenix
Phoenix, AZ

Associate of Arts from Business Administration And Management
05.2001

Certification

Salesforce Certified Administrator

Software

Salesforce

HubSpot

Keap (InfusionSoft)

ActiveCampaign

QuickBooks

Gusto

Wordpress

Google Workspace

Chris LoseySenior Director Of Operations