Chris Lunn
Sales
Summary
Dynamic leader and strategic thinker with a proven track record at Lunn Sales 365 and Franmar Inc., specializing in business development and customer relations. Excelled in enhancing customer satisfaction and loyalty, while implementing innovative marketing strategies to drive growth. Skilled in problem-solving and verbal communication, consistently achieving high retention rates and positive feedback.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
24
24
years of professional experience
Work History
Owner/CEO
Lunn Sales 365
08.2019 - 05.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Consulted with customers to assess needs and propose optimal solutions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
Sales/Customer Service Representative
Franmar Inc.
06.2000 - 08.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Demonstrated products in trade show and on site locations.
- Manged credit applications, and payment schedules for delinquent accounts.
Skills
Business Management
Customer Relations
Relationship Building
Client Service
Business marketing
Marketing
Sales management
Business Development
Verbal and written communication
Problem-Solving
Customer Service
Product Development
Timeline
Owner/CEO
Lunn Sales 365
08.2019 - 05.2024
Sales/Customer Service Representative
Franmar Inc.
06.2000 - 08.2019
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