Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Chris-Lyn Bush

Chris-Lyn Bush

3896 Durbin Church Rd. Fountain Inn,SC

Summary

Dynamic Bartender and Server with proven success at Outback Steakhouse and other restaurants, recognized for exceptional hospitality and strong multitasking abilities. Expert in mixology and suggestive selling, consistently exceeding sales targets while fostering a loyal clientele. Committed to maintaining cleanliness and safety standards, while training new staff to enhance team performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Bartender/Server

Outback Steakhouse
11.2023 - Current


  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport through genuine hospitality efforts leading to repeat business.
  • Upheld strict regulations for safe alcohol service and food safety including carefully reviewing photo identification of guests prior to serving alcoholic beverages.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders and ensured order accuracy by repeating the guests order to them prior to submission to the kitchen.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, ensuring the dining and/or bar area was prepared for seamless service transitions.
  • Maintained a clean and organized workspace while efficiently pre-bussing, ensuring compliance with health and safety regulations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.

Bartender/Server/Bar Manager

Orion's Bar and Grill
06.2017 - 12.2024
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Served high customer volumes during special events, nights, and weekends.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport through genuine hospitality efforts leading to repeat business.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.
  • Crafted special drinks and cocktail menu by utilizing my mixology experience.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Maintained a clean and organized workspace while efficiently pre-bussing, ensuring compliance with health and safety regulations.
  • Implemented strict hygiene and safety protocols, ensuring safe environment for both staff and patrons.
  • Upheld strict regulations for safe alcohol service and food safety including carefully reviewing photo identification of guests prior to serving alcoholic beverages.
  • Worked with point of sale system to place orders and ensured order accuracy by repeating the guests order to them prior to submission to the kitchen.
  • Upgraded point of sale systems for faster order processing and to ensure appropriate pricing of food/beverages.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Managed the Doordash and Uber Eats platforms including doing the initial set up and negotiations.
  • Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
  • Conducted interviews for prospective employees, completed the hiring process for new employees, and relieved employees of their duties if necessary.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Enhanced team performance through regular reviews and constructive feedback, fostering culture of excellence.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Negotiated with suppliers to secure more favorable pricing, enhancing profit margins.

Server

The Melting Pot Restaurants Inc.
02.2022 - 12.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport through genuine hospitality efforts leading to repeat business.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Crafted cheese dip from scratch at the table and advised the guests how to cook their food with their choice of cooking method.
  • Performed opening and closing duties including prepping the back of house (veggie trays, veggie bags, separate cheese bags, sauce trays, cutting bread, etc) for the reservations and expected volume of guests.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Maintained a clean and organized workspace while efficiently pre-bussing, ensuring compliance with health and safety regulations.
  • Upheld strict regulations for safe alcohol service and food safety including carefully reviewing photo identification of guests prior to serving alcoholic beverages.
  • Worked with point of sale system to place orders and ensured order accuracy by repeating the guests order to them prior to submission to the kitchen.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.

Bartender/Server

Cheddar's Scratch Kitchen
12.2021 - 12.2022
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Served high customer volumes during special events, nights, and weekends.
  • Large party specialist.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport through genuine hospitality efforts leading to repeat business.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Ensured using proper techniques to craft their cocktails.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Maintained a clean and organized workspace while efficiently pre-bussing, ensuring compliance with health and safety regulations.
  • Upheld strict regulations for safe alcohol service and food safety including carefully reviewing photo identification of guests prior to serving alcoholic beverages.
  • Worked with point of sale system to place orders and ensured order accuracy by repeating the guests order to them prior to submission to the kitchen.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • I was also cross-trained and assisted as a to-go specialist, expo line, and dish when needed.

Education

None - Behavioral Analysis Psychology

Kaplan University
Online

Bartending/Mixology Certified -

ABC Bartending
Spartanburg, SC
06.2020

High School Diploma - General

Hillcrest High School
Simpsonville, SC
06.2004

Skills

  • Honest, reliable and dependable
  • Fast learner
  • Highly detail-oriented
  • Excellent listening skills
  • Excellent problem-solving skills
  • Productive in a high volume and high stress environment
  • Strong multitasking
  • Beverage recipe and menu memorization
  • Hospitality service expertise
  • Teamwork and professionalism
  • New hire training and development
  • Staff management
  • Cleanliness and hygiene
  • Responsible alcohol service
  • Suggestive selling
  • Proficient with classic cocktails and mixology
  • Beer, wine, and liquor expertise
  • Ordering bar supplies, inventory, restocking, rotating beers, and changing beer kegs
  • Bar equipment use and service preparation
  • Identification verification
  • Safe food handling procedures
  • Knowledge of multiple point of sale systems

Accomplishments

President's award from Kaplan University for maintaining a 4.0 GPA

Certification

Bartending/Mixology

Timeline

Bartender/Server

Outback Steakhouse
11.2023 - Current

Server

The Melting Pot Restaurants Inc.
02.2022 - 12.2023

Bartender/Server

Cheddar's Scratch Kitchen
12.2021 - 12.2022

Bartender/Server/Bar Manager

Orion's Bar and Grill
06.2017 - 12.2024

None - Behavioral Analysis Psychology

Kaplan University

Bartending/Mixology Certified -

ABC Bartending

High School Diploma - General

Hillcrest High School

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