Summary
Overview
Work History
Education
Skills
Timeline
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Chris Maas

Washoe Valley,NV

Summary

I am a highly motivated, strategic leader with over 20 years of retail distribution and e-commerce experience in operations management at multiple Fortune 100 companies. I have experience leading large regional teams as a skilled team player with strong leadership, communication, and problem-solving skills who interacts effectively at all levels within an organization as an effective and results driven business partner.

Overview

22
22
years of professional experience

Work History

Senior Regional Director of Operations

Chewy.com
09.2019 - Current
  • Lead all daily aspects of ecommerce operations and order fulfillment for Fulfilment Centers (FCs) in Nevada, Arizona, Texas, Kansas, Missouri, Indiana, and Ohio.
  • Span of control includes responsibilities for full site P&L, Safety, Quality, Continuous Improvement, Customer Experience and Productivity for 4,000+ nonexempt team members, and 200+ exempt leaders.
  • Led the revised policy implementation for performance management of all non-exempt TMs impacting ~10k employees resulting in a 15% reduction in attrition and no negative impact to productivity.
  • Successfully launched two fully automated Generation 2 sites and one pop up FC.
  • Exceeded all target metrics to include Safety, Quality, Cost and Volume.
  • Personally responsible for the growth and development of the Site Directors and dotted line support of 6 support department directors.
  • All sites achieved YoY improvements for 4 consecutive years in First Aid Injury Rate, Customer Concessions, and Variable Cost Per Unit.

Director of Operations / General Manager / Sr Operations Manager / Regional Process Improvement Manager / Operations Manager

Amazon.com
04.2011 - 08.2019
  • Over the span of 8.5 years with Amazon I held many different roles in Reno and Las Vegas, NV ranging from Operations Manager to Regional Continuous Improvement support of FCs across the Amazon Network, Sr Ops, GM, and Regional Director.
  • During this time, I was promoted 4 times to increased leadership responsibilities.
  • As Regional Director I led all aspects of the daily operations for the West Coast Traditional Non-Sort FCs in AZ, CA, CO, and NV.
  • The region included 6 buildings and ~6k nonexempt team members, and ~300 exempt leaders.
  • As a General Manager I was first responsible for all daily operations activities in Reno, NV for a 650k sq ft facility with 1k team members and then successfully launched and scaled a 700k sq ft FC in Las Vegas, NV.
  • Senior Operations Manager led a team of 4 Operations Mangers, 8 Area managers and ~650 TMs responsible for all Outbound Shipping operations.
  • Regional Process Improvement Manager led the implementation of standard work in the first FCs in Canada.

Warehouse Manager

Best Buy
02.2010 - 03.2011
  • Led a team of 7 supervisors and 50+ indirect team members in a 350,000 square foot facility with $50+ million inventory in Baltimore, MD.
  • On-site responsibility for facility, human resource, loss prevention, and financial management.
  • Supported 70 retail locations and provided home delivery services for up to 350+ customers daily.
  • Led new system implementation efforts for internal web-based Home Delivery and Warehouse Management Systems.
  • Improved YoY performance metrics in productivity, shrink, best practice compliance and best team survey.

Production Control Process Owner / Project Manager / Production Controller / Operations Manger

Target
01.2002 - 02.2010
  • Started out as an Operations Manger in Training in Salt Lake City, UT. Promoted to Operations Manager, and launched a new Distribution Center in Topeka, KS. Promoted to Project Manager at the corporate office in Minneapolis, MN.
  • As the Production Control (PC) Process Owner, I provided direct support and strategic direction to 32 PC managers across the Target network.
  • Developed the PC manager core roles / responsibilities, training program and certification process that streamlined support, enhanced communication, and resulted in a ~10% network improvement in productivity.
  • Created, implemented, and executed new technology training (Automated Storage and Retrieval System and Voice Directed Picking) for the entire distribution network.
  • Managed a comprehensive communication plan for the project implementation and companywide roll-out and developed / executed the operational supplies and equipment procurement needs for the entire project
  • As the PC in the Target Topeka, KS distribution center I led 50 operations managers in daily staff planning, communication and operational performance initiatives for 600 hourly team members.
  • As an Operations Manager I hired, led, motivated, and inspired 30 to 40 hourly employees daily in a fast-paced distribution environment.

Education

Master of Arts in Organizational Management -

University of Phoenix
2004

Bachelor of Science in Business Administration, Logistics / Supply Chain Management -

University of Nevada
2001

Skills

  • Personal development and the development of leaders
  • Leading large teams in union free environments
  • Driving regional and network wide supply chain initiatives
  • Lean, Six Sigma, Continuous Improvement and Standard Work
  • Distribution and Fulfillment Center Start-ups
  • Community Volunteer / Board of Directors Member

Timeline

Senior Regional Director of Operations

Chewy.com
09.2019 - Current

Director of Operations / General Manager / Sr Operations Manager / Regional Process Improvement Manager / Operations Manager

Amazon.com
04.2011 - 08.2019

Warehouse Manager

Best Buy
02.2010 - 03.2011

Production Control Process Owner / Project Manager / Production Controller / Operations Manger

Target
01.2002 - 02.2010

Master of Arts in Organizational Management -

University of Phoenix

Bachelor of Science in Business Administration, Logistics / Supply Chain Management -

University of Nevada

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Chris Maas